Service Desk Engineer
Posted on May 19, 2026 by CV-Library
Winchester, Hampshire, United Kingdom
Engineering
Immediate Start
£50k - £80k Annual
Full-Time
Copello are supporting a leading defence technology organisation in the search for a Service Desk Engineer to join a specialist support team delivering high-quality technical services across secure and mission-critical environments.
This role is based in Hampshire with hybrid working available (2 days onsite per week).
What you’ll do
* Provide 1st/2nd line technical support across hardware, software and specialist systems.
* Manage incidents, service requests and escalations through to resolution.
* Support customers with troubleshooting, system updates and operational guidance.
* Work closely with engineering, logistics and technical teams to ensure effective service delivery.
* Maintain technical documentation, reporting and knowledge base content.
* Drive continuous improvement across support and service management processes.
What you’ll bring
* Experience supporting complex technical systems within secure or regulated environments.
* Background in IT service delivery, incident management and customer support.
* Knowledge of ITIL frameworks and service management processes.
* Experience within defence, electronic warfare or military communications environments highly desirable.
* Strong communication skills with the ability to build effective customer relationships.
This is an exciting opportunity to join a collaborative and technically advanced environment supporting critical technologies and high-profile programmes.
If you would like to discuss this role in confidence, please get in touch with Ella
This role is based in Hampshire with hybrid working available (2 days onsite per week).
What you’ll do
* Provide 1st/2nd line technical support across hardware, software and specialist systems.
* Manage incidents, service requests and escalations through to resolution.
* Support customers with troubleshooting, system updates and operational guidance.
* Work closely with engineering, logistics and technical teams to ensure effective service delivery.
* Maintain technical documentation, reporting and knowledge base content.
* Drive continuous improvement across support and service management processes.
What you’ll bring
* Experience supporting complex technical systems within secure or regulated environments.
* Background in IT service delivery, incident management and customer support.
* Knowledge of ITIL frameworks and service management processes.
* Experience within defence, electronic warfare or military communications environments highly desirable.
* Strong communication skills with the ability to build effective customer relationships.
This is an exciting opportunity to join a collaborative and technically advanced environment supporting critical technologies and high-profile programmes.
If you would like to discuss this role in confidence, please get in touch with Ella
Reference: 225130816
https://jobs.careeraddict.com/post/113257028
Service Desk Engineer
Posted on May 19, 2026 by CV-Library
Winchester, Hampshire, United Kingdom
Engineering
Immediate Start
£50k - £80k Annual
Full-Time
Copello are supporting a leading defence technology organisation in the search for a Service Desk Engineer to join a specialist support team delivering high-quality technical services across secure and mission-critical environments.
This role is based in Hampshire with hybrid working available (2 days onsite per week).
What you’ll do
* Provide 1st/2nd line technical support across hardware, software and specialist systems.
* Manage incidents, service requests and escalations through to resolution.
* Support customers with troubleshooting, system updates and operational guidance.
* Work closely with engineering, logistics and technical teams to ensure effective service delivery.
* Maintain technical documentation, reporting and knowledge base content.
* Drive continuous improvement across support and service management processes.
What you’ll bring
* Experience supporting complex technical systems within secure or regulated environments.
* Background in IT service delivery, incident management and customer support.
* Knowledge of ITIL frameworks and service management processes.
* Experience within defence, electronic warfare or military communications environments highly desirable.
* Strong communication skills with the ability to build effective customer relationships.
This is an exciting opportunity to join a collaborative and technically advanced environment supporting critical technologies and high-profile programmes.
If you would like to discuss this role in confidence, please get in touch with Ella
This role is based in Hampshire with hybrid working available (2 days onsite per week).
What you’ll do
* Provide 1st/2nd line technical support across hardware, software and specialist systems.
* Manage incidents, service requests and escalations through to resolution.
* Support customers with troubleshooting, system updates and operational guidance.
* Work closely with engineering, logistics and technical teams to ensure effective service delivery.
* Maintain technical documentation, reporting and knowledge base content.
* Drive continuous improvement across support and service management processes.
What you’ll bring
* Experience supporting complex technical systems within secure or regulated environments.
* Background in IT service delivery, incident management and customer support.
* Knowledge of ITIL frameworks and service management processes.
* Experience within defence, electronic warfare or military communications environments highly desirable.
* Strong communication skills with the ability to build effective customer relationships.
This is an exciting opportunity to join a collaborative and technically advanced environment supporting critical technologies and high-profile programmes.
If you would like to discuss this role in confidence, please get in touch with Ella
Reference: 225130816
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