Resident Liaison Officer

Resident Liaison Officer

Location: Sunderland (site-based with travel)
Contract: Temp-to-Perm
Hours: Monday-Friday | 8:00am-4:30pm
Salary: £30,000-£32,000
Start: ASAP (subject to notice)

The Role
We're recruiting an experienced Resident Liaison Officer to support a retrofit programme across Sunderland. This is a temp-to-perm opportunity, offering long-term prospects for the right person.

You'll be the key point of contact for residents throughout the works - keeping customers informed, coordinating access, resolving concerns, and ensuring the programme is delivered smoothly with a strong customer-first approach.

This position involves travel between sites, so you must have a full UK driving licence.

Key Responsibilities

* Lead resident and community engagement activities and build strong local relationships
* Proactively communicate upcoming works, timescales and expectations (letters, calls, face-to-face visits)
* Act as the main point of contact for resident queries, concerns and feedback
* Coordinate access arrangements and appointments to support delivery teams
* Resolve access/resident-related issues quickly, escalating where appropriate
* Maintain accurate records of communications, access agreements, actions and outcomes

Essential Requirements

* Experience in a resident-facing/face-to-face customer service role
* Able to handle sensitive situations with empathy, professionalism and resilience
* Strong communication and negotiation skills
* Good IT skills (Microsoft Office)
* Full UK driving licence

Desirable Experience

* Previous experience as a Resident/Tenant/Customer Liaison Officer
* Experience within social housing and/or planned works/retrofit programmes

Interested?

If you're a resident-focused professional looking for a role with long-term potential, we'd love to hear from you.
Apply with your up-to-date CV or call Jess on (phone number removed).

RLO, TLO, CLO, Resident Liaison, Tennant Liaison, Sunderland, North East, Retrofit, Property Services