Head of Customer Proposition & Experience

Head of Customer Proposition & Experience - Hemel Hempstead | Up to £60,000 plus outstanding perks, incentives, and free family holidays.

Are you a commercially minded Head of Customer Proposition & Experience looking to shape the customer journey for a fast-growing leisure business in Hemel Hempstead? This is a fantastic opportunity to lead proposition development, on-park marketing, and owner engagement for a well-known brand that puts customer experience at the heart of everything it does.

Why apply for this Head of Customer Proposition & Experience role?

You'll enjoy a rewarding package designed to recognise your impact:

Salary up to £60,000
Competitive pension scheme
Employee rewards and benefits with Perkbox
Holiday discounts of up to 50% off
Free use of swimming pools and on-site facilities
Discounts on food and drink
Commission and incentive schemes
Last minute breaks from as little as £100
Service awards and annual celebrations
High Street voucher incentives
Team nights out
Free family holiday incentives

Key Responsibilities

As Head of Customer Proposition & Experience, you will:

Develop and evolve holiday and ownership propositions across accommodation, experiences, food and beverage, and ownership benefits
Map and optimise the end-to-end guest and owner journey
Lead pilots and roll out successful initiatives across all parks
Partner with marketing teams to create compelling value messaging
Own all on-park marketing strategy and execution
Drive incremental revenue and increase spend per guest
Build a strong owner community to improve retention and advocacy
Track proposition performance, ROI, and customer feedback
Lead and develop a high-performing marketing team in Hemel Hempstead

What we're looking for

To succeed in this Head of Customer Proposition & Experience role, you'll have:

Senior experience in proposition, product, customer, or experience marketing
Proven success launching commercially successful propositions
Background in hospitality, leisure, retail, or travel
Experience building loyalty or membership communities
Strong commercial and budget management skills
Excellent stakeholder management and leadership abilities
A data-driven approach to optimisation and decision makingIf you're ready to take the next step as a Head of Customer Proposition & Experience in Hemel Hempstead and want to make a real impact on customer experience and revenue growth, we'd love to hear from you.

Apply now to join an ambitious and innovative business.

Job Number │ (phone number removed) / INDINDUSTRIALWC
Location │ Hemel Hempstead
Role │ Head of Customer Proposition & Experience

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy