Residential Property Manager

Property Manager - Residential Lettings

Role Overview

We are seeking a proactive and customer-focused Property Manager to join a Residential Lettings team.

This is a hybrid position offering flexibility following successful completion of probation. After this period, the majority of work can be undertaken from home, with four days per month required in Head Office (Springfield, Chelmsford) or within a local branch location.

We are committed to recognising our people as our greatest asset and offer a competitive salary alongside a strong benefits package, reward schemes, and long-term career development opportunities.

Key Responsibilities

Act as the first point of contact for maintenance-related queries from private tenants
Respond to enquiries via telephone and email in a professional and timely manner
Liaise with landlords, providing regular updates on maintenance progress and resolution timelines
Instruct approved contractors, arrange access, and coordinate property visits for quotations and repairs
Maintain accurate records of all communications, actions, and case progress within internal systems
Oversee property compliance and statutory safety obligations
Coordinate compliance checks including Gas Safety Certificates, EPCs, Electrical Inspections, Smoke & Carbon Monoxide Alarm compliance, and related documentation
Liaise closely with contractors, landlords, tenants, and internal departments to ensure full regulatory compliance
Monitor outstanding compliance items and proactively follow up to ensure timely completion
Maintain regular communication with local lettings branches and internal property management teamsCandidate Profile

We welcome applicants from a range of backgrounds; prior property management experience is not essential, as full training will be provided.

Essential Skills & Attributes

Strong problem-solving ability with a proactive, "can-do" approach
Excellent written and verbal communication skills
Professional and confident manner when dealing with clients and stakeholders
Strong organisational skills with the ability to prioritise a busy workload
IT proficient, including MS Office (Word, Excel, Outlook)Desirable

Experience in residential lettings, property management, customer service, or maintenance coordination
Basic understanding of property compliance (training provided if not)Training & Development

Full initial and ongoing training provided
Opportunity to gain professional property management accreditations
Financial support provided for relevant courses and qualificationsSalary & Benefits

Basic salary £26,000 - £28,000 per annum (depending on experience)
Performance-related bonuses
Birthday day off each year
Enhanced holiday entitlement increases with length of service
Long-service rewards every five years (including experiences, weekends away, or vouchers)
Comprehensive training and career development supportHours of Work

Monday to Friday: 8:30am - 5:30pm
Occasional Saturdays on a rota basis (approximately 1 in 6), working from home
Time off in lieu provided for Saturday workingWorking Pattern

Initial probation period: Fully office-based at Head Office (Springfield, Chelmsford)
Post-probation: Hybrid working model
Majority home-based
4 days per month in Head Office or branch location