Business Operations Manager

Operations Manager / Business Operations Manager / Office Operations Manager

Location: Dartford
Salary: Paying up to £65,000 plus package

This is an Office-Based role!

A genuine Long-Term Leadership Opportunity!

Eligo are representing a growing Electronic Fire & Security business seeking an experienced Operations Manager to oversee the internal operational functions of the business and become the key office-based operational lead. Working closely alongside the Operations Director and central support team, this position will effectively operate as the internal “Number 2” within the business, responsible for ensuring the office, support functions, workflow and operational coordination run smoothly day-to-day. The Operations Director remains responsible for all field delivery, engineers and site operations.

This role focuses on leading the central support side of the business across operations, coordination, administration, workflow and commercial support functions.

Key Responsibilities:

• Scheduling and engineer coordination
• Office operations and workflow management
• Quotations and quote follow-up
• Customer communication and support
• HR coordination and administration
• Finance oversight and reporting
• Team coordination and delegation
• Process improvement and operational support

The Ideal Candidate: This role would suit someone who enjoys being office-based, operationally hands-on and heavily involved in the day-to-day running of a business. You may currently be working as a:

• Operations Manager
• Business Operations Manager
• Office Operations Manager
• Service Operations Manager
• Contracts Manager
• Operations & Support Manager
• Senior Office Manager ready for progression

Candidates from the following sectors are particularly relevant:

• Electronic Fire & Security
• HVAC
• Facilities Management
• Building Services / M&E
• Lift Maintenance
• Utilities
• Other service-led engineering environments

What We’re Looking For:

• Strong organisational and operational capability
• Experience coordinating engineers, workflow or service operations
• Commercial awareness and customer-focused mindset
• Calm under pressure and able to manage multiple priorities
• Hands-on approach with an ownership mentality
• Leadership potential and ambition to progress

This is not a highly corporate environment and we are not expecting someone to have covered every single responsibility previously. The successful individual will likely be someone who has naturally broadened their responsibilities over time within an SME business through trust, capability and operational instinct.

The Opportunity:
This is a genuine long-term opportunity to become a highly influential part of a growing business. You will work closely with senior leadership, help shape operational structure and processes, and have the opportunity to grow into a senior operational leadership position over time. For the right person, this role can genuinely go places.

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity