Managing Agent Performance & Compliance Officer

We’re recruiting on behalf of a well-established Housing provider for a Managing Agent Performance & Compliance Officer to support the oversight of third-party managed homeownership schemes. This role plays a key part in protecting residents’ interests, ensuring contractual compliance, and driving high service standards across managed estates.
This is initially a temporary rolling contract, they offer flexible working hours and a hybrid set up, 2 days from the office per week.
What You’ll Be Doing
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Overseeing third-party agreements, head leases and managing agents
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Scrutinising service charge demands, accounts and formal notices
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Monitoring contractor performance against KPIs and SLAs
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Investigating and escalating disputes or non-compliance
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Supporting financial and building safety compliance monitoring
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Acting as a key liaison between residents, managing agents and internal teams
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Supporting delivery of leasehold and property management services
What They Look For:
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Experience managing third-party contracts or managing agents
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Knowledge of leases, service level agreements and service charges
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Ability to analyse financial information and performance data
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Strong stakeholder engagement and influencing skills
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Confident challenging underperformance and driving improvements
If you’re proactive, commercially aware and passionate about delivering high-quality services to homeowners, we’d love to hear from you