Resident Liaison officer
Posted on May 18, 2026 by CV-Library
Hastings, East Sussex, United Kingdom
Admin & Secretarial
Immediate Start
£31k - £37k Annual
Full-Time
Resident Liaison Officer
South Coast (Hastings to Brighton)
£31,500 + £5,000 Car Allowance
Long-Term 15-Year Framework
We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a well-established contractor delivering planned kitchen and bathroom refurbishment works across scattered social housing properties along the South Coast, covering Hastings through to Brighton.
This is a long-term opportunity to work on a major 15-year framework delivering works on behalf of a leading housing provider. The role will be key in ensuring residents receive clear communication, support, and a positive experience throughout the refurbishment programme.
The successful candidate will act as the primary link between residents, site teams, and client representatives, helping to ensure works are delivered efficiently, safely, and with minimal disruption to tenants.
Key Responsibilities
Acting as the main point of contact for residents throughout kitchen and bathroom refurbishment works
Carrying out pre-start consultations and resident visits across occupied properties
Coordinating access arrangements and managing appointment schedules
Providing regular updates to residents regarding works progress and timelines
Handling complaints, queries, and concerns in a professional and timely manner
Supporting vulnerable residents and escalating safeguarding concerns where required
Liaising closely with site managers, operatives, subcontractors, and housing representatives
Maintaining accurate records, communication logs, and project updates
Supporting customer satisfaction targets and ensuring a high level of resident engagement
Candidate Requirements
Previous experience working as a Resident Liaison Officer within social housing or planned maintenance
Experience on kitchen and bathroom refurbishment programmes preferred
Strong communication and customer service skills
Ability to manage multiple properties across a wide geographical area
Organised, proactive, and confident working independently
Good IT skills including Microsoft Office
Full UK driving licence essential due to travel requirements
Package
£31,500 Basic Salary
£5,000 Car Allowance
Long-term 15-year framework contract
Opportunity to work across a major South Coast housing programme
Stable and secure long-term employment with progression opportunities
South Coast (Hastings to Brighton)
£31,500 + £5,000 Car Allowance
Long-Term 15-Year Framework
We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a well-established contractor delivering planned kitchen and bathroom refurbishment works across scattered social housing properties along the South Coast, covering Hastings through to Brighton.
This is a long-term opportunity to work on a major 15-year framework delivering works on behalf of a leading housing provider. The role will be key in ensuring residents receive clear communication, support, and a positive experience throughout the refurbishment programme.
The successful candidate will act as the primary link between residents, site teams, and client representatives, helping to ensure works are delivered efficiently, safely, and with minimal disruption to tenants.
Key Responsibilities
Acting as the main point of contact for residents throughout kitchen and bathroom refurbishment works
Carrying out pre-start consultations and resident visits across occupied properties
Coordinating access arrangements and managing appointment schedules
Providing regular updates to residents regarding works progress and timelines
Handling complaints, queries, and concerns in a professional and timely manner
Supporting vulnerable residents and escalating safeguarding concerns where required
Liaising closely with site managers, operatives, subcontractors, and housing representatives
Maintaining accurate records, communication logs, and project updates
Supporting customer satisfaction targets and ensuring a high level of resident engagement
Candidate Requirements
Previous experience working as a Resident Liaison Officer within social housing or planned maintenance
Experience on kitchen and bathroom refurbishment programmes preferred
Strong communication and customer service skills
Ability to manage multiple properties across a wide geographical area
Organised, proactive, and confident working independently
Good IT skills including Microsoft Office
Full UK driving licence essential due to travel requirements
Package
£31,500 Basic Salary
£5,000 Car Allowance
Long-term 15-year framework contract
Opportunity to work across a major South Coast housing programme
Stable and secure long-term employment with progression opportunities
Reference: 225123368
https://jobs.careeraddict.com/post/113248148
Resident Liaison officer
Posted on May 18, 2026 by CV-Library
Hastings, East Sussex, United Kingdom
Admin & Secretarial
Immediate Start
£31k - £37k Annual
Full-Time
Resident Liaison Officer
South Coast (Hastings to Brighton)
£31,500 + £5,000 Car Allowance
Long-Term 15-Year Framework
We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a well-established contractor delivering planned kitchen and bathroom refurbishment works across scattered social housing properties along the South Coast, covering Hastings through to Brighton.
This is a long-term opportunity to work on a major 15-year framework delivering works on behalf of a leading housing provider. The role will be key in ensuring residents receive clear communication, support, and a positive experience throughout the refurbishment programme.
The successful candidate will act as the primary link between residents, site teams, and client representatives, helping to ensure works are delivered efficiently, safely, and with minimal disruption to tenants.
Key Responsibilities
Acting as the main point of contact for residents throughout kitchen and bathroom refurbishment works
Carrying out pre-start consultations and resident visits across occupied properties
Coordinating access arrangements and managing appointment schedules
Providing regular updates to residents regarding works progress and timelines
Handling complaints, queries, and concerns in a professional and timely manner
Supporting vulnerable residents and escalating safeguarding concerns where required
Liaising closely with site managers, operatives, subcontractors, and housing representatives
Maintaining accurate records, communication logs, and project updates
Supporting customer satisfaction targets and ensuring a high level of resident engagement
Candidate Requirements
Previous experience working as a Resident Liaison Officer within social housing or planned maintenance
Experience on kitchen and bathroom refurbishment programmes preferred
Strong communication and customer service skills
Ability to manage multiple properties across a wide geographical area
Organised, proactive, and confident working independently
Good IT skills including Microsoft Office
Full UK driving licence essential due to travel requirements
Package
£31,500 Basic Salary
£5,000 Car Allowance
Long-term 15-year framework contract
Opportunity to work across a major South Coast housing programme
Stable and secure long-term employment with progression opportunities
South Coast (Hastings to Brighton)
£31,500 + £5,000 Car Allowance
Long-Term 15-Year Framework
We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a well-established contractor delivering planned kitchen and bathroom refurbishment works across scattered social housing properties along the South Coast, covering Hastings through to Brighton.
This is a long-term opportunity to work on a major 15-year framework delivering works on behalf of a leading housing provider. The role will be key in ensuring residents receive clear communication, support, and a positive experience throughout the refurbishment programme.
The successful candidate will act as the primary link between residents, site teams, and client representatives, helping to ensure works are delivered efficiently, safely, and with minimal disruption to tenants.
Key Responsibilities
Acting as the main point of contact for residents throughout kitchen and bathroom refurbishment works
Carrying out pre-start consultations and resident visits across occupied properties
Coordinating access arrangements and managing appointment schedules
Providing regular updates to residents regarding works progress and timelines
Handling complaints, queries, and concerns in a professional and timely manner
Supporting vulnerable residents and escalating safeguarding concerns where required
Liaising closely with site managers, operatives, subcontractors, and housing representatives
Maintaining accurate records, communication logs, and project updates
Supporting customer satisfaction targets and ensuring a high level of resident engagement
Candidate Requirements
Previous experience working as a Resident Liaison Officer within social housing or planned maintenance
Experience on kitchen and bathroom refurbishment programmes preferred
Strong communication and customer service skills
Ability to manage multiple properties across a wide geographical area
Organised, proactive, and confident working independently
Good IT skills including Microsoft Office
Full UK driving licence essential due to travel requirements
Package
£31,500 Basic Salary
£5,000 Car Allowance
Long-term 15-year framework contract
Opportunity to work across a major South Coast housing programme
Stable and secure long-term employment with progression opportunities
Reference: 225123368
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