Housing Support Officer

Housing Support Officer

A local authority is looking for an experienced Housing Management Support Officer to provide frontline customer service and administrative support to the Housing Management team.

The successful candidate will act as the first point of contact for tenants and their representatives, dealing with a wide range of housing management enquiries and tenancy-related matters.

Key Responsibilities

Provide administrative support to the Housing Management team
Deal with daily enquiries from tenants and customers regarding housing management issues
Support Housing Officers with tenancy matters including anti-social behaviour, breaches of tenancy, and rent arrears
Manage Right to Buy and Mutual Exchange cases, including carrying out property inspections where required
Maintain accurate records and ensure excellent customer service standards are delivered
Work collaboratively with colleagues and contribute to service improvements
Requirements

Previous experience in administration and customer service
Strong communication and organisational skills
Ability to manage sensitive situations professionally and confidently
Experience working in housing, tenancy services, or a local authority setting is desirable
Full UK driving licence and access to a vehicle insured for business use is essential

This role is primarily office-based at Whitwick Business Centre, with occasional site visits required