Service Coordinator

We are looking for a highly organised and proactive Service Coordinator to join a busy and growing service team. This is a key position responsible for coordinating engineers, managing maintenance schedules, and ensuring a seamless experience for customers.

You will act as the central link between customers, engineers, and internal teams keeping operations running efficiently while maintaining high service standards.

Benefits:

Salary up to £35,000
Monday Friday, 9:00am - 5:30pm
Location: Edmonton, Enfield
Company laptop and mobile phone
Full training on internal systems and processes
Supportive team environment with ongoing developmentKey Responsibilities

Coordinate and schedule engineers for planned maintenance (PPM), reactive call-outs, and small works
Proactively contact customers to arrange and confirm upcoming maintenance visits
Manage work orders from initial booking through to completion and invoicing
Ensure all service reports and job documentation are completed accurately
Support quoting for minor works and follow up to secure approvals
Schedule installations and coordinate with internal teams for job readiness
Manage stock levels, order parts, and handle returns where required
Act as the first point of contact for incoming calls and customer queries
Provide updates to clients on job progress, schedules, and quotationsExperience required:

Previous experience in a service coordination / scheduling / admin role
Strong organisational skills and ability to multitask in a fast-paced environment
Excellent communication skills with a customer-focused approach
Confident using CRM systems and Microsoft Office
Ability to prioritise workloads and problem-solve effectively
Experience within engineering, maintenance, or service industries is desirableInterviews are taking place immediately