Customer Service Advisor

An established social housing provider in West Wales is looking for an experienced Customer Service Advisor to join its busy customer contact team on a temporary basis until 31st September initially.

This is a great opportunity for someone with strong customer service or contact centre experience who enjoys helping customers and working in a fast-paced environment. The team manages a wide range of tenant enquiries relating to housing services, including ASB and general tenancy queries.

Key Responsibilities of a Customer Service Advisor:

Handling incoming customer enquiries via phone and digital channels
Supporting tenants with a range of housing-related queries
Ensuring enquiries are accurately logged and progressed using Microsoft Dynamics
Providing a professional, empathetic, and customer-focused service
Working closely with internal housing teams to resolve issues effectively
Supporting a busy contact function during a period of internal changeAbout You:
Previous experience in a customer service or contact centre environment
Strong communication and problem-solving skills
Able to manage varied and sometimes challenging customer enquiries
Organised, professional, and dependable
Experience within social housing would be beneficial but is not essential
Experience using Microsoft Dynamics or similar CRM systems is desirableWhat’s on Offer:
Temporary contract until 31st September initially
Hybrid working available (typically 2–3 days office-based)
37 hours per week
Immediate start availableIf this Customer Service Advisor is of interest please apply or contact (url removed)