Team Leader

Team Leader

Reactive Repairs & Maintenance

Full-time | Permanent

Leatherhead, Surrey

Team Leader job in Leatherhead – overseeing reactive repairs and maintenance operations within a busy social housing environment, ensuring the efficient delivery of responsive property maintenance services across occupied residential stock in Surrey and surrounding areas.

The Role

This is an excellent opportunity for an experienced Team Leader to join a fast-paced reactive maintenance team within the social housing sector. The role will focus on coordinating day-to-day repairs and maintenance activity, ensuring all works are completed safely, efficiently, and to a consistently high standard while maintaining strong customer satisfaction.

The successful candidate will be responsible for supervising operatives and subcontractors, supporting the planning and allocation of workloads, and driving performance across key operational KPIs including response times, productivity, quality, and compliance.

Key Responsibilities

Leading and supporting the day-to-day delivery of reactive repairs and maintenance services across housing stock in Surrey and surrounding areas

Supervising operatives, trades staff, and subcontractors to ensure effective job completion and service delivery standards

Supporting scheduling, planning, and allocation of works to meet agreed service levels and deadlines

Monitoring job progress and ensuring repairs are completed on time and to a high standard of workmanship

Driving performance against KPIs including first-time fix rates, productivity, quality, and customer satisfaction

Ensuring all works are carried out in line with health & safety regulations and compliance requirements

Acting as a key point of contact for tenants, ensuring a professional and customer-focused service at all times

Supporting materials management, resource planning, and workforce coordination

Escalating complex repairs and operational issues to senior management where required

Contributing to continuous improvement initiatives across reactive maintenance operations

Requirements

Experience working within reactive repairs, maintenance, or social housing environments

Previous supervisory or team leader experience within property services or maintenance

Strong understanding of job scheduling, workflow coordination, and operative management

Good knowledge of health & safety and compliance within maintenance environments

Strong communication and customer service skills within occupied housing settings

Ability to manage workloads effectively in a fast-paced operational environment

Experience working with subcontractors and/or direct labour teams

Full UK driving licence

Package & Benefits

Up to £49,000 salary

Company benefits package

Pension scheme

Career progression opportunities within a growing social housing maintenance environment

This Team Leader role in Leatherhead offers the opportunity to join a well-established social housing maintenance operation delivering essential reactive repairs and maintenance services. The position would suit an experienced supervisor or maintenance professional looking to step into a more senior operational role within a fast-moving, customer-focused environment. Apply now to be considered for this opportunity