Repairs and Maintenance Worker

Location: Stoke-on-Trent (and other sites as required)
Salary: £26,545.50 per annum
Contract: Permanent vacancy
Hours: Full Time – 35 hours per week (Monday to Friday, 9:00am – 4:30pm)
DBS: DBS and satisfactory reference checks required
Reporting to: Restart Property Services Manager

We are seeking a skilled and reliable Repairs and Maintenance Worker to join a supported housing and community-focused organisation in Stoke-on-Trent. This role involves delivering high-quality repairs, maintenance, and property upkeep across multiple residential settings.

The Role

You will be responsible for ensuring properties are maintained to a safe, clean, and high standard through responsive repairs, planned maintenance support, and general upkeep duties. You will work collaboratively with internal teams and service users within supported housing environments.

Key Responsibilities

• In this job role, you will carry out minor repairs, maintenance, and decoration works across multiple properties
• Assist with furniture deliveries, installations, and property set-ups
• Ensure all repairs are completed safely, efficiently, and to required standards
• Maintain accurate records of all work completed, ensuring compliance with internal systems
• As part of this job role, you will check and account for tools, equipment, and materials to maintain security
• Report hazards, defects, and near misses in line with health and safety procedures
• Support ordering and use of materials in line with maintenance schedules
• Work alongside staff, clients, and volunteers within development programmes
• Complete timesheets, expenses, and health & safety documentation accurately
• Support the ongoing improvement of property standards across the portfolio
• Attend team meetings, supervision, and training sessions as required
• Adhere to all organisational policies and procedures
• Undertake additional duties as required by the management team

About You

• Minimum 3 years’ experience in housing maintenance or reactive repairs
• NVQ Level 2 (or equivalent) in a relevant trade discipline
• Blue CSCS card (Level 2 or above)
• Strong knowledge of Health & Safety in the workplace
• Experience working in social housing or supported housing environments
• Ability to diagnose, prioritise, and complete repair work to a high standard
• Competent in completing documentation and basic IT tasks (Word, Excel, Outlook)
• Full UK driving license and access to own transport is essential – you will be given access to the organisations own van(s).

Personal Qualities

• Strong customer service focus with attention to quality
• Positive, professional, and reliable approach to work
• Organised and able to manage workload effectively
• Able to work independently and within a team
• Respectful of confidentiality and safeguarding requirements
• Non-judgemental approach when working with vulnerable individuals
• Flexible, proactive, and solutions-focused attitude

Staff Benefits

• Group Life Insurance
• Health Care & Cash Plan (Medicash)
• Salary sacrifice pension scheme
• NHS staff support & counselling service
• 24 days annual leave + Bank Holidays
• Additional day off for your birthday
• No weekend working
• Enhanced maternity/paternity pay
• Staff wellbeing programme and discounts
• Learning & development opportunities

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