Senior Pension Administrator

As a Senior Pension Administrator, you will play a key role in delivering accurate, timely, and compliant pension administration services to our members. You will handle a varied workload that combines day-to-day operations with more complex technical work, pensioner payroll, project support and end-to-end scheme events such as pension increases. Additionally, the Company also has an active Defined Contribution Scheme. Whilst we do not administer this directly, the pensions team are responsible for various communications, new starter presentations, auto-enrolment, governance, contribution changes and general employee/member enquiries.

Key Responsibilities
* Quality checking of casework completed by the team to ensure it meets high standards and is delivered in line with agreed Service Level Agreements (SLAs)
* Processing the monthly pensioner payroll, including associated reconciliations and payments
* Resolving and processing complex and "freak" cases requiring detailed investigation and technical expertise
* Updating the administration system with calculation changes, factor updates, and member data amendments
* Managing the annual pension increase exercise end-to-end

* Assisting with other annual and triennial projects, including:

- Scheme newsletter production
- Annual audit support
- Bulk Deferred Benefit updates for Pensions Dashboards
- Scheme valuation preparation and related activities
You will work closely with the wider team, trustees, and other stakeholders/suppliers to ensure a high-quality service is maintained at all times.

What We're Looking For:
 Significant experience in Defined Benefit pension administration and an understanding of Defined Contribution Schemes.
 Strong technical knowledge of DB schemes, including benefit calculations and annual exercises. Pensioner payroll experience is ideal, although full training can be provided for the successful candidate.
 Proven ability to handle complex cases and provide quality assurance / peer review on colleagues' work.
 Excellent attention to detail and a proactive approach to meeting SLAs and deadlines.
 Good communication skills, with the ability to explain technical matters clearly.
 Proficiency in pension administration systems (training on our specific platform will be provided)
 A positive, collaborative team player with a solutions-focused mindset
 Previous experience with scheme events and project support would be highly advantageous.

What We Offer

* Competitive salary - £45-£50k
* Holiday entitlement - 25 days plus bank holidays
* Generous Pension Scheme
* A supportive and collaborative small team environment
* This role would suit someone who enjoys a mix of operational delivery, technical problem-solving, and contributing to broader scheme projects.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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