Customer Service Administrator (Part-Time)

Hours: Wednesday – Friday | 07:00 – 15:30
Type: Permanent
Are you highly organised, customer-focused, and confident working in a fast-paced environment where no two days are the same?
We’re working with a leading logistics operation that’s looking for a sharp, proactive Customer Service Administrator to join their busy team on a part-time basis. This is a hands-on role where you’ll be right at the centre of the action—coordinating movements, supporting customers, and keeping everything running smoothly from order to delivery.
What you’ll be doing
* Acting as a key point of contact for customers, carriers, and internal teams
* Processing orders accurately and ensuring all jobs are correctly logged on the system
* Tracking deliveries and proactively keeping customers updated every step of the way
* Managing full job files from start to finish, including PODs and supporting documentation
* Liaising closely with warehouse, operations, accounts, and external partners
* Handling queries, invoice issues, and customer concerns quickly and professionally
* Ensuring systems and records are accurate, up to date, and audit-ready
* Escalating issues where needed and helping keep operations running without disruption
What we’re looking for
* Strong customer service and administration experience
* Confident communicator who can build relationships quickly
* Highly organised with the ability to juggle multiple priorities
* Excellent attention to detail and accuracy with data
* Comfortable using Microsoft Office and internal systems
* A proactive, can-do attitude—you take ownership, not excuses
* Experience in logistics/transport/freight is a bonus, not a must
Why apply?
* Great part-time structure: 3 set days a week (Wed–Fri)
* Early starts, early finishes—your afternoons are yours
* 25 days holiday + bank holidays (pro-rata)
* Be part of a fast-moving, supportive operations team where your work genuinely matters
* A role with variety, responsibility, and real ownership from day one