Housing Complaints Officer

Your new companyA leading North West housing provider delivering safe, secure, customer‑focused services to thousands of residents. You'll be joining a well‑established Customer Resolutions team committed to improving customer experience and resolving issues quickly, fairly, and professionally.
Your new roleYou'll step in as a Customer Resolution Specialist, handling Stage 1 and Stage 2 complaints for a busy housing provider. Working closely with internal teams, you'll investigate cases, gather evidence, draft responses, and ensure all complaints are managed in line with policy, regulatory expectations, and service standards.This role is 100% office‑based in Accrington during the first few weeks for training, with the option for some hybrid working once fully embedded.Hours: 9am-5pm, Monday to Friday
Contract: 4‑week assignment (minimum)
Start: 6 May 2026
Hours per week: 35 (7 hours per day)
What you'll need to succeed

Housing sector experience is essential
Strong background in customer complaints, ideally Stage 1 and Stage 2
Ability to manage sensitive and complex cases with professionalism
Confident communication skills, both written and verbal
Experience working in a customer‑focused environment within a housing provider
Ability to work on‑site in Accrington, Monday to Friday
Strong organisational skills and attention to detailWhat you'll get in return

£18.65 per hour (PAYE)
Immediate start
Supportive team environmentWhat you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)