Customer Service Manager

Customer Services Manager | Manchester (on‑site) | £30,000 - £35,000

My client, a well‑established luxury brand is looking for a Customer Services Manager to join their team in Manchester City centre. This is a hands‑on leadership role where you will oversee day‑to‑day operations, lead a small team, and ensure an exceptional customer experience at all times.

Role and Responsibilities:
Lead the Centre team to deliver consistently high customer service standards
Build strong relationships with clients and ensure their needs are met
Oversee day‑to‑day building operations, ensuring the Centre is always well‑presented, safe and running smoothly
Manage customer renewals and support retention across the Centre
Conduct tours for prospective clients and promote the Centre effectively
Support team development through regular coaching and performance management
Ensure compliance with all operational and health & safety proceduresEssential Skills:
Experience in a customer‑facing, commercial environment
Previous team leadership or management experience
Strong communication and relationship‑building skills
Highly organised with strong attention to detail
Confident, proactive and able to remain calm under pressure
Good IT skills and the ability to manage multiple prioritiesPackage:
£30,000 - £35,000 salary
25 days holiday
Company benefits
Opportunities for training and development