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End User Computing Engineer

Posted on Dec 10, 2019 by CV-Library

Exeter, Devon, United Kingdom
IT
Immediate Start
£30k - £30k Annual
Full-Time
Our client is looking for an End User Computing Engineer who is experienced in transforming the support undertaken by IT Operations across a range of End User Computing initiatives. The role will be part of the Service Transformation team and there will be exposure across a range of hardware and software systems. You will be responsible for building, configuring and maintaining products which ensure that support is continually improved through increased automation and leveraging value from adopted tools. The role will require knowledge transfer to a variety of engineers and also interaction with end users. The duties will include:

Assisting the End User Computing Manager in developing and transforming all aspects of the EUC offering; tools, people, process, and information

Assisting in designing improved support processes

Reviewing new products and tools that can be utilised by the Operations team

Undertaking detailed configuration of application and tools

Constructing efficient workflows that enable increasing levels of automation and orchestration

Assisting in providing effective Management Reporting

Provide ongoing maintenance and continual improvement of applications

Supporting our IT Development process in the provision of new and improved products and services

Contribute to Operations led projects, providing input into service and support needs

Assist in the analysis of the support requirements of the business and undertaking evaluations

Keeping up to date with changed and advances in the IT industry and systems development arenasThe right candidate will be an experienced, hands on engineer with an interest in transforming IT support through technology. The candidate will be happy in configuring systems and identifying new opportunities to maximum automation and orchestration wherever possible. The right candidate should have/be;

ITIL v3 training/exposure

Experience in automation and orchestration for IT support

Background in configuration of workflow processes

Educated to degree level in a related field

Ability to identify and progress innovative opportunities

Able to interact with end users and translate their requirements into technical solutions

Team player with flexible and curious approach to resolve problemsPlease submit a Word version of you CV to make an application and for more information of this great role!

Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position.

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy

Reference: 211359388

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