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Senior Technical Support Analyst

Posted on Dec 10, 2019 by CV-Library

West Midlands (County), United Kingdom
IT
Immediate Start
£35k - £40k Annual
Full-Time
Senior Technical Support Analyst, West Bromwich, £(phone number removed) pa

My prestigious Client based in West Bromwich is looking for a proactive and result-driven Senior Technical Support Analyst to join their ever growing Technical Support Team on a permanent basis.

Your new role:

* You will provide 2nd line technical support for the I.T. systems and supporting technologies

* The role requires considerable knowledge and a high degree of analytical and constructive thinking to tackle a wide variety of challenging and difficult I.T. related issues

Your main responsibilities:

* Support and maintenance of a wide range of infrastructure and business software tools including Virtualisation Infrastructure (VMWare), Windows and Linux platforms

* Storage Area Network support and maintenance

* Assistance in the resolution of issues reported to the I.T. Service desk

* Assistance in Business Continuity testing and in the event of a Disaster itself

* Providing out of hours support

* Advising on technical issues to immediate and senior management

* Liaising with third party suppliers to ensure service availability

* Assessing and implementing new technologies and presenting results

* Assistance in capacity planning tasks

* Producing quality documentation

Your skills & experience:

* Ideally a minimum of 5 years' experience in a 2nd level Technical Support role

* Detailed knowledge of:

* Virtualisation technologies, VMware

* Storage Area Networks

* Windows Server Operating systems, including Active Directory administration

* RedHat Linux Operating systems

* Ability to automate system management tasks using Windows PowerShell or Linux shell scripting

* Good communication and interpersonal skills

* Ability to coach junior members of the Technical team

* Strong organisation skills and effective time management

A successful candidate will be required to pass credit checks.

Please do not hesitate to apply

Reference: 211357594

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