Junior 1st Level ICT Supporter (French & German speaking)

Posted on Dec 4, 2019 by Helvetica Partners Sarl

Zürich, Switzerland
Immediate Start
Annual Salary

Junior 1st Level ICT Supporter (French & German speaking)

We are currently looking on behalf of one of our important clients for a Junior 1st Level ICT Supporter (French & German speaking). This role is permanent position based in Zurich or Thurgau Canton depending on candidate preference.

Your Role:

  • Look after the service desk & cooperate closely with the marketing manager to support French & German speaking customers across Switzerland.
  • Analyze & find solutions in support cases for software products.
  • Test new software releases (quality assurance).
  • Answer complex customer requests (email/telephone).
  • Process customer tickets & monitor & maintain a ticketing system.
  • Conduct online product training.
  • Set up web projects & maintain content.
  • Collaborate with French-speaking business partners.

Your Skills & Experience:

  • In possession of a natural technical flair for IT Systems.
  • Comfortable with web browsers & MS Office.
  • No programming skills are required, however any HTML, CMS WordPress & Photoshop know-how is beneficial.

Your Profile:

  • Completed apprenticeship (eg in sales, retail, IT or computer science).
  • Communicative, courteous, positive, high-initiative & a team-player.
  • Motivated, systematic & both customer & quality-oriented.
  • Excellent spoken & written French at the mother tongue level & proficient German.

If you wish to apply, please send us your resume in Word format with some references.

Reference: 806242195

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