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Network Operations Center Manager-Weekend Shift

Posted on Dec 2, 2019 by Request Technology - Kyle Honn

Tempe, AZ 85280
IT
Immediate Start
$85k - $105k Annual
Full-Time

Network Operations Center Manager-Weekend Shift

Responsibilities

The manager of the NOC will be accountable for leading in the repair, automation, and preventative actions to provide support to Company's Infrastructure.

Administer and work to continuously improve NOC monitoring/alerting and notification tools.
Lead, Monitor, and operate the support surrounding a Disaster Recovery tests.
Capable of providing employees with immediate feedback, coaching, and mentoring to improve performance.
Experience working in a Growth culture, where employees feel safe, are continuously learning, can practice what they learn, and feedback across the organization.
Manage a team of diverse skilled engineers in Incident, Change, and Problem management, helping to maximize Availability across the Company Enterprise.
Ensure incidents are worked in a timely manner and with quality and what can't be fixed is turned over to the next shift.
The NOC manager will be a point of escalation for NOC teams and will be expected to be an active participant leading incident calls.
Experience working with vendors and or other departments, to ensure root cause and preventative actions are addressed in a timely manner.
Lead the team in documenting standard operating procedures, creating lesson learned documentation, which can be presented by employees to employees for knowledge sharing.

Qualifications

3+ years working as an Engineer performing design, planning, documenting, and support technology. With experience in some or all of the following areas:
Cisco Networks, Red hat, Avaya, Windows, NetApp, Rubrik, Palo Alto, F5, and Infoblox
Github, Linux, PowerShell, Python, Ansible
Monitoring tools: Splunk, Netcool, SCOM
3+ years people or technical leadership or equivalent experience leading a team OR working in a team oriented collaborative environment.
Ability to work within the departments shift schedule. If the schedule should change you will be provided notice.

Ability to drive operational efficiency through data driven decision making, automation, and standardization.
Experience working in a shift schedule with a follow the Sun model, working as part of a global team.
Experience working in an agile environment to help develop Infrastructure as code using a Jenkins CI/CD pipeline.
Previous experience managing a team(s) of Network and System Engineers.
ITIL Foundation level qualification/knowledge

If this is an opportunity that you're interested in please email your resume to:

(see below)


Reference: 804322377

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Network Operations Center Manager-Weekend Shift

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