Desktop Support Engineer Level 2 - URGENT
Posted on Dec 2, 2019 by Global Technology Solutions Ltd
A fantastic opportunity has arisen for a Desktop Support Engineer to join a blue chip organisation in Galway, Ireland.
Your customer skills will be second to none as this is extremely customer focused role.
As a Desktop Support Engineer you will be responsible for:
* Windows and OSX environment support
* Support of administrative activities and tasks
* Perform analysis and solutions of incidents in day by day business
* Desk moves
* Managing Hardware for leavers and joiners and providing breakfix support (monitors, keyboards, phones, printers)
* AD admin/PM admin for user accounts
* New Laptop build check/installs/rebuild checks
* Software installations
* Folder Permissions/lockdowns
* Mobile Device Configuration
* Pitch/Meeting room support (Off and On-site)
* Hardware incidents (Printers, Laptops, Desktop)
* Software incidents (O365, Windows 7/10, bespoke applications)
Key skills and Experience
* Proficient in end user operating environments and OSX environments
* Good organisation, communication and incident/request management skills
* Mobile device knowledge
* Good communication and customer service skills
* Good problem solving and troubleshooting skills
* Ability to work within SLAs.
* Ticket queue monitoring
* Daily Checks (Walk around of environment and check hardware is working)
* Basic PC hardware swap outs
* Login fault ticket with suppliers and chasing
So if you are a Desktop Support Engineer looking for your next exciting role please apply today!
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