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NOC Manager (Weekend Shift)

Posted on Dec 2, 2019 by Request Technology

Tempe, AZ 85280
IT
Immediate Start
$90k - $105k Annual
Full-Time
A fortune 500 company is on the search for a NOC Manager (Weekend). This shift will be from Thursday to Sunday from 8am to 7pm. This person will lead and manage a staff in incident change and problem management. They will need 3+ years of experience as an engineer performing design, planning, documenting, and support technology. This role requires experience with the following technologies: Cisco Networks, Red Hat, Avaya, Windows, NetApp, Rubrik, Palo Alto, F5, and Infoblox. Also needed is experience with monitoring tools such as Splunk, Netcool, and SCOM.

Responsibilities:

  • The manager of the NOC will be accountable for leading in the repair, automation, and preventative actions to provide support to Company's Infrastructure.
  • Capable of providing employees with immediate feedback, coaching, and mentoring to improve performance.
  • Experience working in a Growth culture, where employees feel safe, are continuously learning, can practice what they learn, and feedback across the organization.
  • Manage a team of diverse skilled engineers in Incident, Change, and Problem management, helping to maximize Availability across the Company Enterprise.
  • Ensure incidents are worked in a timely manner and with quality and what can't be fixed is turned over to the next shift.
  • The NOC manager will be a point of escalation for NOC teams and will be expected to be an active participant leading incident calls.
  • Experience working with vendors and or other departments, to ensure root cause and preventative actions are addressed in a timely manner.
  • Lead the team in documenting standard operating procedures, creating lesson learned documentation, which can be presented by employees to employees for knowledge sharing.
  • Administer and work to continuously improve NOC monitoring/alerting and notification tools.
  • Lead, Monitor, and operate the support surrounding a Disaster Recovery tests.

Job Qualifications

  • 3+ years working as an Engineer performing design, planning, documenting, and support technology. With experience in some or all of the following areas:
  • Cisco Networks, Red hat, Avaya, Windows, NetApp, Rubrik, Palo Alto, F5, and Infoblox
  • Github, Linux, PowerShell, Python, Ansible
  • Monitoring tools: Splunk, Netcool, SCOM
  • 3+ years people or technical leadership or equivalent experience leading a team OR working in a team oriented collaborative environment.
  • Ability to work within the departments shift schedule. If the schedule should change you will be provided notice.

Desirable Criteria

  • Experience working in a shift schedule with a follow the Sun model, working as part of a global team.
  • Experience working in an agile environment to help develop Infrastructure as code using a Jenkins CI/CD pipeline.
  • Previous experience managing a team(s) of Network and System Engineers.
  • ITIL Foundation level qualification/knowledge

Reference: 803507626

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