Posted on Dec 2, 2019 by Claremont Consulting Ltd
Anti-Abuse Operations Data Analyst- New York- Initial 5-month contract
I am currently working with a world leading music streaming platform that are looking for a data and operations analyst to join their anti-abuse and platform integrity team in New York.
You will support the overall anti-abuse strategy to effectively combat behavior that negatively impacts the experience of their artists, fans and users. Above all, your work will impact the way the world experiences music and the method in which a billion fans will connect with a million artists. This is a great way to introduce a data analyst or operations analyst to data science and/or the music industry.
As an Anti-Abuse Operations Analyst, you will work globally across technology, legal, royalty payments and licensing teams, as well as with the teams engaging with the music industry directly. You will defend the integrity of the platform, its users and label partners worldwide. The analysts, data scientists, and engineers on the Anti-Abuse team are passionate about data, have an investigative mindset and a knack for spotting patterns, trends, and anomalous behaviors. The team also appreciates a fun, friendly, high-impact, and music-oriented work environment!
What you'll do:
*Address incoming support cases by leveraging hands-on mitigation workflows and ad-hoc analysis
*Maintain proper written and verbal communication threads and protocols with relevant internal and external stakeholders, such as local music teams, rights-holders, legal and other affected parties
*During daily work, you will identify and recommend improvements to policies, processes, systems, and products that enable efficient anti-abuse mitigation for the company
Who you are:
*Preferred Bachelor's degree in technology or analytical discipline
*Experience in working with SQL for querying large datasets
*You have a deep understanding of numbers, as well as a strong business sense to understand impact to the company
*You are capable to meet tight deadlines and will be focused on execution
*Previous exposure to using and generating data visualization dashboards (Tableau)
*You are structured and pay close attention to details
*You are clear in communication and adept at presenting and explaining complex topics and recommendations in simple terms
*SQL and working with large data sets
*Tableau is not a must have, but some exposure working with/creating dashboards will be helpful in the role
*Consultative approach to communication and challenges
*Highly process oriented in approach to working
*Candidates should be equally savvy working with data and communicating at all levels of an organization
Nice to have:
*Experience in deriving a set of relevant signals from a large set of data, summarizing it and drawing conclusions from it that can facilitate automation and prevention
*Experience with fraud/abuse investigations, fraud risk management, security, and threat analysis for Internet-related products - preferably at technology companies
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