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Deskside Engineer

Posted on Nov 25, 2019 by Gazelle Global Consulting

Madrid, Comunidad de Madrid, Spain
Immediate Start
Annual Salary

IT Deskside Engineer | Madrid | Spanish and English speaking | 6 months contract to hire

This position assists customers, end-users and operating staff with technical support of desktop computers, applications, and related technology.

Day to day tasks for the IT Deskside Engineer role:

  • Accurately testing, identifying, repairing, resolving, and documenting end-user technical issues for basic desktop/laptop/Workstation support, basic connectivity support (wired and wireless), PDAs, BlackBerrys and basic printer support.
  • Troubleshooting and resolving software issues.
  • Ability to install, configure, reconfigure or reinstall software including remote support
  • Reimaging computers/hard drives in accordance with customer standards
  • IMACD function including installation and decommission
  • Backing up and restoring settings and associated systems administration activities
  • Taking ownership of issues from end-to-end to reach a resolution for all appropriate requests and incidents.
  • Categorize and prioritize end-user support requests and service requests by utilizing a Remedy ticketing system to track tickets and provide up-to-date status and information.
  • Move equipment associated with escalated help desk incidents and service requests
  • Performing asset inventory activities as needed.
  • Trains and orients staff on the use of hardware and software.
  • Recommends and/or performs upgrades on systems to ensure longevity

Desired Experience for the Deskside Engineer role:

  • Proven experience on-site desktop support role
  • Strong Microsoft Office skills (Outlook, Word, and Excel)
  • Strong Microsoft operating System installation and troubleshooting skills
  • Strong Break/Fix skills Desktops, Workstations, Notebooks and Printers
  • Broad experience in IT-related services with a basic understanding of Networks, Intel Servers and Telecoms
  • Unix first level troubleshooting and software loading.
  • Experience including remote control of PCs and video conferencing knowledge
  • Handling of Tape Media and basic Back-ups loading and loading techniques
  • Rotational On-call for executive support

Excellent hourly rate - that is a temporary to a permanent position, after 6 months probation

Shortlisting immediately - phone interview ASAP.
Start date ideally ASAP

This role is suitable for an IT Deskside Engineerwho is looking to work in a professional team within a successful company.

If you are interested in this position, please submit your CV for consideration.

Reference: 802504849

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