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Customer Success Manager

Posted on Nov 25, 2019 by TeamBradley

Chicago, IL 60601
Sales
Immediate Start
Annual Salary
Full-Time

LOCATION: Greater Chicagoland area near the Loop

OVERVIEW OF THE POSITION: Our Client has partnered with TeamBradley in search of a talented Client Success Manager. Our client drives industry leading customer service. They are currently looking for a Customer Success Manager. This person will be responsible for direct customer media and product portfolio management.

RESPONSIBILITIES:

  • Define a project plan of client's Destination Marketing Cloud portfolio offerings, ensuring synergy across all solutions.
  • Partner with Campaign Management Team to guarantee optimal performance.
  • Monitor and report on portfolio performance for key accounts against KPIs.
  • Take the lead in engaging clients on adoption of portfolios.
  • Collaborate with clients to become familiar with goals to develop and present unique portfolios.
  • Upsell and educate clients on Destination Marketing Cloud.
  • Configure custom data and media solutions designed for client goals.
  • Collaborate with other teams to create portfolio materials.

SKILLS:

  • Bachelor's degree with 5+ years' in client relationship management, digital advertising experience, demand side online advertising account or Campaign Management.
  • Active programmatic trading or campaign management with DBM, AdWords or Facebook Business Manager experience.
  • Experience managing customer life cycle on Enterprise Mar-Tech/SaaS applications, familiar with SQL, BI platform management and Excel.
  • Knowledge of third party online ad serving solutions.
  • Strong quantitative and analytical skills with ability to communicate research and analytics, and demonstrated experience in presenting data driven solutions.
  • At least one travel provider or distributor experience a plus.

WHEN RESPONDING TO THIS OPPORTUNITY: Resumes without the required technical skills and experience will not be considered. Although a strong desire for a certain type of position is a credit to your goal, experience is necessary.

ID# JS13218 - Customer Success Manager

Reference: 802371561

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