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Voice Engineer

Posted on Nov 23, 2019 by Request Technology - Kyle Honn

Tempe, AZ 85280
IT
Immediate Start
$75k - $95k Annual
Full-Time

Voice Engineer

Responsibilities

  • Support the Avaya enterprise-class telephony solutions, including SIP, PBX, Session managers, and SBC's.
  • Work with global Voice team on providing level 3 escalation for troubleshooting high Severity incidents, and Support on-call rotations for operational duties that have not been addressed with automation
  • Provide technical leadership to a growing team focused on applying software engineering practices to operations at scale
  • Drives a continuous improvement mindset with the team, embracing a DevOps culture and constantly finding ways to make our systems more reliable.
  • Write tools and leverage open source solutions to automate tasks with an emphasis on scalability and reliability
  • Provide subject matter expertise when collaborating on cross platform projects with teams responsible for Voice, Compute, Storage, Information Security and Data Center.
  • Participate with technical leaders to provide feedback to engineering in the form of regular meetings, problem records documenting areas of improvements, and presenting back to engineering opportunities to improve availability and performance.
  • Develop and mentor other team members on standard methodology with Infrastructure orchestration and troubleshooting application services in production

Qualifications

  • Bachelor's degree in a technical field or equivalent work experience.
  • Solid experience troubleshooting and supporting Acme Packet/Oracle SBC's, IP-PBX, etc.
  • Solid experience with call management systems, voicemail systems (Avaya, Esna), IP/SIP, ACD, IVR, etc.
  • Solid experience with Linux systems and shells, daemons and processes.
  • Design effective monitoring and alerting.
  • Proactively notify stakeholders of issues and communicate metrics.
  • Knowledge of SIP, VoIP, Avaya infrastructure (ASM, AES, ASA, Verint, etc.)
  • Solid experience with Cisco routing and switching.
  • Solid experience with Palo Alto and F5.
  • Great communication, presentation, and interpersonal skills.
  • Any Infoblox experience is a plus.

If this is an opportunity that you're interested in please email your resume to:

(see below)


Reference: 801175023

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