Application/Infrastructure Production Support Engineer

Application/Infrastructure Production Support Engineer

Responsibilities

• Able to participate on outage calls, lead and coordinate with multiple teams to resolve outages in a timely fashion.
• Provide on call support for triaging incidents/problems and coordinating with various support teams across the organization and carryout activities related to incident and problem management.
• Communicate with line of business and management the overall status and health of the application.
• Look for areas of improvement in monitoring, application stability, and speed of determining root cause
• Perform troubleshooting, analysis, research and resolution using advanced query and programming skills. Conducts root cause analysis including coordinating with different teams to arrive at a possible solution.
• Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated/Independent releases, software/hardware upgrades, server upgrades etc.
• Real Time restoration and triaging of issues impacting technical services (application/infrastructure) to customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period.
• Assess initial severity, gather impacts, creates tickets in JIRA/KANBAN, engages necessary support teams, and escalates as necessary to ensure timely restoration.
• Test and validate system performance.
• Should be able to transform to an application subject matter expert over a period.

Qualifications

• 10+ years of relevant IT experience (Production Support, SDLC- Waterfall/Agile) preferred
• 8 + years of experience with J2EE, developing and supporting portlets, IBM WebSphere, Oracle database, Linux Red Hat
• 2+ years of experience with developing/supporting applications built on .NET framework, SQL server.
• 3+ years of experience with server life cycle upgrades (Windows, Linux)
• 2+ years of experience with Service now, Jira.
• Splunk and Dynatrace expertise is a nice to have.
• Some experience with GitHub and Jenkins is desired
• Exhibits a strong sense of urgency for high severity incidents. Able to assess the customer impact and provide tactical solutions
• Provide generic solutions and avoid recurring of incidents. Proactively monitors the production environment and identify the potential incidents
• Able to contribute to 1. Automation 2. Causal analysis 3. Develop shared/common solutions
• Good experience in handling various production support roles (technical) and hands-on experience in using at least 2-3 widely used monitoring tools
• Flexible enough to work for extended hours and on weekends as needed to handle high priority issues, production recoveries, provide support to Dev & Infrastructure Releases.
• Hands-on experience in Incident and problem management

If this is an opportunity that you're interested in please email your resume to:

(see below)