CUSTOMER SERVICE - MARITIME TECHNICAL SUPPORT
Posted on Nov 20, 2019 by HR On Call, Inc.
Duramax Marine LLC, a worldwide technology leader in the manufacture of products for the commercial marine industry seeks an outstanding Maritime Engineering Technical Support Specialist to join our team. This position will work closely with Customer Service and Sales and interact with Customers to assist in providing technical information about our products and services.
The ideal candidate will have the following:
A thorough understanding of our Company's policies, products and services; our quoting process and pricing procedures; and our overall capabilities to serve our customers.
Ability to develop and maintain effective working relationships with customers while gaining an understanding of their businesses, organizations and needs.
Be able to serve as a key point of contact for customer questions related to Duramax products.
Ability to respond to customers' requests for quotes in a time frame that meets their expectations.
Able to serve as a technical resource for Customer Service Representatives.
Ability to work directly with Sales Managers on ongoing projects to satisfy customer needs.
Ability to collaborate with Sales and Engineering to design, specify, and support custom product solutions for specific customer applications.
Formal training in mechanical engineering, marine engineering, or related field. A Bachelor's degree is preferred.
Commercial marine systems experience is a plus.
1 - 3 Years of experience in customer/technical service or sales.
Customer-oriented team player.
Excellent computer skills including, but not limited to, Microsoft Office products.
Solidworks experience desirable.
Strong analytical and problem-solving abilities.
Effective time-management skills in prioritizing and addressing multiple demands.
High energy with a sense of urgency in responding to customer needs.
High level of personal and professional integrity.
Very strong verbal and written communication skills.
Ability to read and comprehend blueprints.
Note: This is a great position for a marine mechanic or marine engineer or soeone who knows the mechanics of large boats and ships. We are seeking someone who has in-depth knowledge of the mechanics of commercial boats and ships who is able to assist the customer service department with technical questions when working with other customer service staff and/or engineers, sales staff, and customers