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Desktop Support Technician (Dutch Speaking)

Posted on Nov 20, 2019 by Gazelle Global Consulting

Antwerpen, Belgium
Immediate Start
Annual Salary

For one of the exclusive roles, I am looking for 'Desktop Support Engineer' for a 6 month contract position in Antwerp, Belgium (Dutch is mandatory)

Skills required:

  • Provides second-line investigation and diagnosis
  • Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
  • Escalates unresolved incidents/service requests within agreed timescales
  • Logs relevant incident/service request details as per process
  • Communicates with client regarding incident progress
  • Ensures tickets are updated at all times until issues are resolved
  • Complies with Quality Health Safety Environment (QHSE) and IT policies
  • Liaises with clients, IT support groups and 3rd party providers when necessary
  • Performs staging of PCs
  • Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).
  • Conducts hardware and software maintenance and support
  • Troubleshoots and resolves PC incidents and/or VIP requests
  • Assists with Site Security Officer (SSO) on IT security issues and virus elimination
  • Assists Server Team & network team whenever touch support is required onsite for Servers in local server rooms or NW devices at site.
  • Creates/maintain documentation
  • Special events coverage, meeting room & VCON & voice devices support
  • Local network support and/or assists centralized Network team
  • Manage the life cycle of hardware, including installation or replacement of Back Office equipment such as network hardware (Routers, Switches, wifi controller, wifi Aps)
  • Maintain server room inventories, room layout and assets list
  • Centralized hardware and Spare part stocking and inventory management
  • Surplus equipment management
  • Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC)
  • Asset disposal services
  • Hardware vendor coordination for Break fix
  • Imaging & provisioning of devices. Setup and build workstations
  • Update AMDB including hardware and software
  • PC and other devices - logistics management
  • Coordinate activities with third parties to resolve the IT issues or complete service requests
  • Participate in the onsite implementation of simple and complex client change requests.
  • Follow standard operating procedures as documented in the knowledge management system.
  • Providing trainings/demo's when needed to end users
  • Onsite admin tasks eg backup, OS migration.
  • Manage the life cycle of Network hardware, including installation or replacement of Back Office equipment such as network hardware (Routers, Switches, wifi controller, wifi Aps)
  • Network cable and fiber management for circuit installation
  • Network hardware checks and reboots (including on-demand)
  • Manage network related assets and connections
  • Activities such as moving and setting up cables, hardware etc
  • Escort service/maintenance providers to server rooms, IDFs or MDFs, office areas or any location to replace equipment, including off-hours when maintenance is required
  • Help 3rd parties with troubleshooting within SLA by providing hands and feet support (power checks, visual checks, basic troubleshooting )
  • Maintain access lists and manage logbooks
  • Ensure off-hours presence in case of scheduled maintenance
  • Collaborate with local site partners to maintain the following systems:
  • Fire detection and suppression
  • Power (Uninterruptible Power Supply (UPS), generators, Automatic Transfer Switch (ATS), Power Distribution Unit (PDU), and cooling (temperature and humidity)
  • Physical access, eg badges, PIN or biometric
  • Receive, rack and power Server hardware and install basic configuration if needed
  • Maintain and update server room, network cabinets and office areas cabling within server rooms, including cables, fibers and power delivery management
  • Maintain inventories, room layout and assets list for server & NW hardware
  • Manage decommissions, disposals and transfers of hardware and server rooms and trade in returns to vendors
  • Manage tape backup and handling

Please apply now if you are interested and available.

Reference: 799219449

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