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Microsoft Application Support Specialist

Posted on Nov 19, 2019 by Request Technology - Craig Johnson

Louisville, KY 40201
Immediate Start
$80k - $100k Annual

*This position is bonus eligible*

Prestigious Enterprise Company is currently seeking a Microsoft Application Support Specialist. Candidate is responsible for the strategic and operational management of corporate applications. The individual will work within a group environment to develop, maintain, monitor and enhance the performance and functionality of corporate applications to meet business objectives.


  • Install, upgrade, and configure business applications
  • Manage application security changes
  • Stabilization, break/fix and other maintenance activity
  • Provide user and third party service and support
  • Analyze requirements and develop functional and design specifications for Application enhancements (as required depending on availability of business analyst resources)
  • Develop, test and implement enhancements
  • Create and document plans, policy, standards, procedures and checklists
  • Identify, recommend and implement application solutions and improvements
  • Supervise contractors and projects as assigned
  • Be an available point of contact for corporate applications
  • Work with management to determine IT objectives that will improve business outcomes
  • Plan and document all system changes within the company's IT change control governance policies
  • Compile and keep all documentation related to application usage and functionality
  • Coordinate and respond to audit requests from both the internal and external audit teams
  • Provide Tier 2 support to service desk staff
  • Assess, design and provide application training
  • Manage training for supported applications with outside training vendors
  • Conduct internal company training as needed for supported applications


  • Ability to work with many time and management pressures
  • Ability to exercise independent thought and judgment
  • Subject to working additional hours, nights, or weekends as needed to meet business requirements
  • Strong written and oral communication skills
  • Subject to frequent interruptions; must be able to switch attention between tasks quickly
  • Ability to manage multiple tasks and relationships within a fast-paced, team-oriented and lean environment.
  • Willingness to assist in other areas as needed and be flexible with workload to meet the needs of the organization
  • 3+ years application administration.
  • Workflow application development, design, and management
  • Microsoft SQL database knowledge and basic SQL querying strongly preferred
  • Microsoft administration experience preferred with Server, SharePoint, InfoPath, TFS, and PowerShell
  • Support local and remote users
  • Available to work independently in a dynamic team environment
  • Bachelor's in Computer Science or equivalent degree or commensurate experience.

Reference: 798051116

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