Avaya VOIP Engineer/Weekend Shift
Posted on Nov 16, 2019 by Request Technology - Craig Johnson
*This is a weekend shift role, Thursday-Sunday 9:00am-7:oopm*
Prestigious Fortune 500 Company is currently seeking a Avaya VOIP Engineer. Candidate will manage and plan efforts to research, design, plan and maintain new or existing network hardware and software technology components. Candidate will be knowledgeable in enterprise Voice technologies including SIP, H.323 and telephony infrastructure. S/he will also have a basic understanding of the interaction between Voice and other technologies including Network, Windows, UNIX, Storage, SQL, Oracle, Citrix, and VMWare. The Network Engineer utilizes Voice & Networking standards and can apply them in support of business needs within the Company environment.
Support the Avaya enterprise-class telephony solutions, including Sip, PBX, Session managers, and SBC's.
Work with global Voice team on providing level 3 escalation for troubleshooting high Severity incidents, and Support on-call rotations for operational duties that have not been addressed with automation
Support healthy software development practices, including complying with the chosen software development methodology
Provide technical leadership to a growing team focused on applying software engineering practices to operations at scale
Drives a continuous improvement mindset with the team, embracing a DevOps culture and constantly finding ways to make our systems more reliable.
Write tools and leverage open source solutions to automate tasks with an emphasis on scalability and reliability
Create automation that remediates areas of concern within the system we support
Work Schedule Thursday to Sunday 9AM to 7PM
Provide subject matter expertise when collaborating on cross platform projects with teams responsible for Voice, Video, Compute, Storage, Information Security and Data Center.
Design effective monitoring/alerting (for conditions such as application-errors, high memory usage) and log aggregation approaches (to quickly access logs for troubleshooting, or generate reports for trend analysis) to proactively notify business stakeholders of issues and communicate metrics
Promote a DevOps culture, including building relationships with other technical and business teams.
Knowledge of SIP, H.323, VoIP, Avaya infrastructure including ASM, AES, ASA, One-X, and Verint.
Experience with programming languages, (Power Shell, Python, or Groovy)
Experience with IT infrastructure DevOps tools such as, JSON, VXML, GitHub, Ansible, & Jenkins
Experience building and sustaining interconnected production services with APIs
Knowledge of networking technologies, topologies, and protocols. (TCP/IP, BGP, OSPF, QOS, SNMP, Rest API, STP, HSRP, switching technologies, VLANs, Firewalls, Ethernet)
Technical experience using many of the following: Cisco Routers & Switches, Nexus, ASR, ISR product lines, Cisco IOS, NX-OS, ACI, IPSEC
BS in Network Engineering, Computer Science, or related technical field involving coding or equivalent experience
Experience building, deploying, and operating distributed services and monitoring for production networks
Experience with Linux systems and shells, daemons, and processes