IT Help Desk - Euro 120 per day - 0.2 months to 4 years
Posted on Nov 16, 2019 by Ubique Systems UK Limited
IT Help Desk Role:-
Analyst would be responsible for handling issues reported with the Apps & Infra helpdesk, this may include, but not restricted to the following.
Receive calls, emails and web-tickets for end users and other Agency Service Desks/Help Desks, and create Incident tickets or Service Request tickets, logging all pertinent Information.
Tracking and classifying incoming incidents or service requests, attempting initially solutions.
Provides initial assessment of categorization and prioritization for reported Incidents and
Service Requests and provides initial support, targeting a higher level of first contact resolution
Ensures Incidents and Service Requests are properly escalated and assigned to appropriate support groups.
Perform hierarchical escalation to Service Desk Management and Incident Management
Provide communication to end users concerning the status of Incidents, Service Requests and Changes.
Experience: 0.2 months to 4 years
French language not mandatory