NL - Business IT
Posted on Nov 11, 2019 by Randstad Multilingual Recruitment Banen
Capability Expert Customer
As a Capability Expert Customer, you are responsible for the implementation of the strategy of the respective capability and MDM platform based on input from the various stakeholders such as Business Information Owner (BIO) and Business Information Experts (BIEs), Market and Business Group representatives and Program Project managers
Owns the onboarding of new data management processes and or markets, if required define user stories based on BIE trigger on MDM Capability
Support deployment activities of the MDM Capability
Ensure that UAT User trainings are planned and executed
Maintain review L7 documentation in the project phase create update work instructions and request forms based on CoE standardized templates
Drive authorization setup relevant for key users (requesters approvers executers).
Provide support in Hyper care
Evaluate impact on operational team on existing services and resource for new deployments
Change Management of value sets
Triggered by QA compliance officer implement compliance requirement and controls for new adjusted services
Drive set up of access roles related to the MDM capability based on input of BIO BIE and make sure that the access roles, designed by S A expert, are correctly implemented. Execute provisioning of S A roles related to EIM projects.
Model complex requests from the business into a service request
React to questions from the data services team on complex resolution issues
Approve mass load requests based on defined criteria
Drive implementation of data quality rules, data quality improvements and business improvements.
Align with the responsible BIE and in case applicable coordinate offshore activities for data quality and business improvements
As a Capability Expert Customer you are a team member of the MDM team in the EIM organization within the Enterprise Information Management organization.
We welcome you to a challenging, innovative environment with great opportunities for you to explore.
We are looking for
Bachelor or Master level in Finance (required)
Good understanding of processes in the Customer domain
Strong analytical IT skills
Process improvement capabilities (lean, six sigma)
Experience with tools like SAP R3, SAP MDG, Informatica, ServiceNow
Service mind set, with a focus on process excellence and data quality
A proactive mind set
5 years working experience