Avaya VOIP Engineer
Posted on Nov 9, 2019 by Request Technology - Craig Johnson
Prestigious Fortune 500 Company is currently seeking a Avaya VOIP Engineer. Candidate will be knowledgeable in enterprise Voice technologies including SIP, H.323 and telephony infrastructure. Candidate will also have a basic understanding of the interaction between Voice and other technologies including Network, Windows, UNIX, Storage, SQL, Oracle, Citrix, and VMWare. The Network Engineer utilizes Voice & Networking standards and can apply them in support of business needs.
Support the Avaya enterprise-class telephony solutions, including SIP, PBX, Session managers, and SBCs.
Work with global Voice team on providing level 3 escalation for troubleshooting high Severity incidents, and Support on-call rotations for operational duties that have not been addressed with automation
Provide technical leadership to a growing team focused on applying software engineering practices to operations at scale
Drives a continuous improvement mindset with the team, embracing a DevOps culture and constantly finding ways to make our systems more reliable.
Write tools and leverage open source solutions to automate tasks with an emphasis on scalability and reliability.
Candidate will provide subject matter expertise when collaborating on cross platform projects with teams responsible for Voice, Compute, Storage, Information Security and Data Center.
Participate with technical leaders to provide feedback to engineering in the form of regular meetings, problem records documenting areas of improvements, and presenting back to engineering opportunities to improve availability and performance.
Develop and mentor other team members on standard methodology with Infrastructure orchestration and troubleshooting application services in production
3+ years of experience with enterprise systems and or automation
Experience troubleshooting and supporting Acme Packet/Oracle SBC's, IP-PBXs (VoIP/SIP), call management systems, Avaya (Aura and Esna) voicemail systems, IP/SIP soft-phones, IP Phones, automatic call distribution (ACD) (Call Center) and interactive voice response (IVR) systems.
Design effective monitoring/alerting (for conditions such as application-errors, high memory usage) and log aggregation approaches (to quickly access logs for troubleshooting, or generate reports for trend analysis) to proactively notify business stakeholders of issues and communicate metrics
Knowledge of SIP, H.323, VoIP, Avaya infrastructure including ASM, AES, ASA, One-X, and Verint.
BS in Network Engineering, Computer Science, or related technical field involving coding or equivalent experience
Experience with Linux systems and shells, daemons, and processes