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Service/Help Desk Technician

Posted on Nov 8, 2019 by MCG - Midwest Consulting Group

Dallas, TX 75201
IT
1 Nov 2019
$19.5 - $19.5 Hourly
Contract/Project

Location: Dallas, TX 75235

Duration: 3 months, changes to extend or convert

Rate: $19.50/Hr.

Number of Positions: 1

Years of experience: 2+ years

Shift as a contractor will only be 8 hours a day and no weekends .regular business hours.

Job Description:

SUMMARY:

As the IT Help Desk Technician, Level 1, assist end users with technical support of desktop computers, applications, and related technology. Support includes understanding an end user issue or request. Effectively and efficiently troubleshooting any network access or connectivity issues in regards to computer systems and peripherals, within established standards and guidelines.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Perform initial analysis, diagnosis, and resolution of desktop problems for end-users, and recommend and implement corrective solutions

Understand support process life cycle, and any call and ticket routing required to different support tiers and levels if issue cannot be resolved

Collaborate with other IT technicians/network administrators and Application Development teams to ensure efficient support of the company's desktop computing environment

Where required, leverage existing company tools to remote into an end user computer in order to administer and resolve issues associated with end-user Workstation networking software issues

Ability to walk end users through set up and troubleshooting processes step by step by phone and/or email communications

Assist end users with setup of their phone system voicemails, application installs and updates, account login, and password resets

Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems

Provide input to the IT Help Desk knowledge base, user guides and tip sheets as a result of findings from issue resolutions

Accurately document instances of issue resolution or hand off requirements for end user requests

Strive to meet all established metrics and goals on behalf of the department

Participate in project meetings, company, and departmental training sessions as required

Perform other duties as assigned

EDUCATION AND EXPERIENCE:

Minimum 2 years experience troubleshooting and supporting PC's and desktop hardware, Microsoft Applications, SCCM for imaging, phone system voicemail setup

Technical knowledge of current protocols, operating systems, and standards

Ability to operate tools, components, and peripheral accessories

Able to read and understand technical manuals, procedural documentation, and guides

Ability to conduct research into PC issues and products as required

Reference: 791922540

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