Applications Support Engineer
Posted on Nov 7, 2019 by Optamor
Lockheed Martin works with the UK Government, developing solutions to national security risks working in partnership to deliver the UK's National Cyber Security Strategy. We are a team of experts in the field of cyber security, passionate about what we do, dedicated to research and development and united in working towards a common goal with our cutting-edge projects.
We have a new opportunity for an Applications Support Engineer to join our Cyber team based in the Gloucester / Cheltenham area. The role will be responsible for supporting issues with legacy Applications via telephone and with the customer. Taking ownership of reported customer issues and seeing problems through to resolution, you will be responsible for researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
Duties will include
- Receiving tickets and fixing issues with software applications
- Some involvement with software design for minor changes
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Software Testing
We are looking for people who can demonstrate a proactive and innovative approach to solving problems and enjoy conversing directly with customers. The ideal candidate will need to demonstrate competence with several of the following programming languages / frameworks:
- Strong OO design skills.
- Familiarity with the Agile development methodology
- Self-starter with the ability to work with limited supervision
- High standard of ethics and personal accountability.
We want people who are as passionate about software as we are, people who want to continue learning every day and are really interested in what they do. We are a very welcoming team with a great work ethic and a flexible attitude, always getting the work done with a strong focus on work-life balance. We understand that you need to be happy in your job to do it well which is why we have great benefits like a 9 day fortnight (you work your hours over 9 days instead of 10 in a fortnight, so we all get every other Friday off), 25 days holiday as well as Bank Holidays and huge investment in continuing education and professional development.
Lockheed Martin recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. Discrimination on any of these grounds is expressly forbidden. We therefore welcome applications from all sections of the community.
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