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Production Support Engineer, Lead

Posted on Nov 6, 2019 by Request Technology - Kyle Honn

Charlotte, NC 28201
IT
Immediate Start
$100k - $115k Annual
Full-Time

Production Support Engineer, Lead

Responsibilities

  • Utilize proven systems, Scripting and dev skills to execute highly complex tasks related to hardware and software component analysis, integration and incident resolution.
  • Provide on call support for triage incidents.
  • Coordinate with infrastructure, business, project management teams and ensure application infrastructure is up to date.
  • Push for improvement to monitoring, application stability and speed.
  • Asses initial severity, gather impacts, create tickets, engage support teams and escalate issues properly as they arrive.
  • Real Time restoration and triaging of issues impacting application and infrastructure services.

Qualifications

  • Bachelor's degree in a technical field or equivalent work experience.
  • Solid experience with production support, SDLC, Waterfall, Agile, etc.
  • 8+ years experience supporting application and infrastructure upgrades (WebSphere, Windows, Linux, database, etc.).
  • 2+ years experience supporting web applications (Java, .NET, Oracle, SQL).
  • 2+ years experience with Jira and Service Now.
  • Solid understanding of Splunk and Dynatrace.
  • Any experience with Jenkins and GitHub is a plus.

If this is an opportunity that you're interested in please email your resume to: (see below)


Reference: 790954793

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