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End User Infrastructure Level III Support Engineer

Posted on Nov 2, 2019 by Request Technology - Robyn Honquest

Chicago, IL 60601
Immediate Start
$85k - $90k Annual

Looking for an End User Infrastructure Support Engineer. Th is is a Sr. Level III or 4 End User Infrastructure Engineer role who will create and deploy image solutions to physical and virtual workstations. Citrix, APP-V, SCCM, packager, MDT, ADK, WISM, DISM, Enterprise Level Scripting, Powershell, SMS, WSUS, Patch Management, MDT 2013, XenApp, VMware, VM creation.

Significant experience with enterprise level ability to utilize Microsoft tools (MDT, ADK, WISM, DISM) to create and deploy image solutions to physical and virtual workstations, with a strong emphasis in keeping both the physical and virtual environments updated, patched, and maintained. Experience in packaging and deploying software within a physical environment and virtual environment via SCCM, APP-V, or Citrix Application Packager. A strong focus with creating, managing, and deploying Microsoft Active Directory actions, as well as Microsoft Group Policy within an enterprise environment. The ability to create and deploy enterprise level Scripting utilizing Windows Powershell, SMS, VBscript, Batch/Command, and WISE. Working knowledge on creating, deploying, and maintaining physical and virtual printers to Microsoft standards. Exposure to mobile device management infrastructure maintenance and device policy configurations.


  • A High School Diploma/GED is required with a Bachelor's Degree preferred.

  • 3+ years of progressively more advanced direct computer related work and customer service experience is required

  • Familiarity with company specific hardware, software, and applications

  • Experience with SCCM - Creating packages, Advertisements, Queries, Collection

  • Experience with WSUS - Patch management and distribution

  • Experience with Active Directory - Group Policy Management, Users and Groups

  • Experience with Application Packaging - Citrix Application Profiler, App-V, Wise Package Studio, Admin Studio, ORCA

  • Experience in Scripting - Windows Powershell, SMS, VBscript, Batch/Command, and WISE (Active Directory management and large repeatable tasks will often be scripted)

  • Experience with Windows Imaging process and image creation - Microsoft MDT 2013, Windows 7, Win 7 Embedded, Windows 10, Win IOT, and WAIK

  • Experience with HP Thin Clients (HP Device Manager) and Citrix Desktop Lock

  • Experience with roaming profiles (Citrix Profile Management) and folder redirection (DFS namespaces and replication), In-depth understanding of User's Profile structure

  • Experience with Application Publishing and distribution through XenApp 6.5/7.12 (hosted, streamed) and how Citrix receiver interacts with XenApp/XenDesktop

  • Experience with Citrix PVS, High Availability, vDisk Replication, Load balancing

  • Experience with VMWare - Template Creation, VM Creation

  • Experience with Citrix Desktop Studio (XenDesktop 5.6/7.12) to manage VMs, how it interacts with the Hypervisor (VMWare in our case) and Citrix PVSExperience with VMWare AirWatch and Workspace One for managing mobile devices

  • Ability to work nights, weekends, and "on call" rotation as required

  • Excellent problem solving skills

  • Strong written and oral communications skills, and ability to demonstrate outstanding customer service

  • Experience using a ticket tracking systems

Reference: 787997635

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