Job Title: Aftermarket Support Specialist

Location: Cheltenham (Hybrid - 3 days on-site)

Contract: 12 Months | Rate: £50 per hour via Umbrella

About the Role

Are you someone who thrives on making a meaningful impact every day? Do you enjoy taking ownership, solving problems, and driving continuous improvement? If so, we have an exciting opportunity for you to join our Civil Portfolio Services team as an Aftermarket Support Specialist.

In this dynamic role, you'll play a key part in delivering strategic projects, meeting business commitments, and helping to grow our Aftermarket business. You'll be the driving force behind multiple order books, ensuring customer satisfaction and operational excellence.

Key Responsibilities

• Manage multiple internal and external order books.
• Lead cross-functional teams to ensure the success of our Spares Programme.
• Oversee daily account operations and be accountable for order book delivery.
• Act as the voice of the distributor within GE, ensuring customer satisfaction.
• Monitor order book health, including forecasting, risk, and opportunity management.
• Resolve financial disputes and manage delayed payments.
• Handle RMA returns, implement corrective actions, and ensure execution.
• Organise and support distributor and customer visits.
• Manage AOG (Aircraft on Ground) spares requests.
• Contribute to sales and marketing strategy planning.
• Support the Aftermarket Leader in project execution.

What We're Looking For

• Strong communication skills, both written and verbal.
• Proven problem-solving and analytical abilities.
• Project management experience with the ability to prioritise effectively.
• Technically minded with a data-driven approach to decision-making.
• Experience in order book management, customer support, or aftermarket services is highly desirable.

Why Join Us?

• Be part of a forward-thinking team that values innovation and continuous improvement.
• Work on impactful projects that directly support our customers and business growth.
• Enjoy a collaborative and supportive work environment with opportunities to lead and grow.

Ready to take the next step in your career? Apply now and help shape the future of our Aftermarket Services.