As we scale, the need for a robust, secure, and modern IT function has never been greater. That's why we're hiring our first in-house IT Manager - someone who can lay the foundations, build the right infrastructure, and grow a team around them.

About My Claim Group

My Claim Group is a fast-growing UK-based company helping customers navigate complex financial and insurance claims. We've built our reputation on trust, customer service and innovation, and now we're investing in our technical and operational capability to support further growth.

As we scale, the need for a robust, secure, and modern IT function has never been greater. That's why we're hiring our first in-house IT Manager - someone who can lay the foundations, build the right infrastructure, and grow a team around them.

The Role

We're looking for a hands-on IT Manager to take full ownership of our IT infrastructure, security and day-to-day operations. You'll be the first internal IT hire, responsible for everything from setting up laptops and managing accounts to leading strategic decisions on IT security, tooling and future hires.

This is a unique opportunity for someone who wants to roll up their sleeves and build an IT function from the ground up - with support from the wider business and a clear route to a Head of IT role.

Key Responsibilities

• Own and manage the full IT estate, including networks, hardware, software and infrastructure
• Set up and configure laptops and user accounts using Microsoft Intune and Active Directory
• Support the onboarding and offboarding process across the company
• Ensure secure and seamless access to systems for remote and in-office teams
• Design and implement IT policies, processes and documentation
• Set up and maintain physical security systems including keycard access and office tech
• Manage device procurement, software licensing and asset tracking
• Take ownership of cyber and physical security, including risk assessment and mitigation
• Act as the go-to person for day-to-day IT support
• Plan and scope the future IT roadmap, including hiring and managing an IT team as the business grows

What We're Looking For

• Strong hands-on IT experience, ideally in a scale-up or SME environment
• Experience managing Microsoft 365, Active Directory, Intune and remote device management tools
• Good understanding of networking fundamentals - Routers, Switches, Firewalls, VPNs etc.
• Proven ability to set up and maintain both software and hardware across hybrid teams
• Experience with office physical security systems such as access control (eg, keycards)
• Comfortable being the first hire in a function and building from scratch
• Proactive, organised and able to work independently with minimal supervision
• A clear communicator with a service-first mindset

Nice to Have

• Experience in regulated industries such as financial services, insurance or legal
• Exposure to compliance or data protection frameworks (eg ISO 27001, Cyber Essentials)
• Previous experience setting up IT support processes and SLAs
• Familiarity with tools such as Azure, SharePoint, or endpoint protection platforms

What's On Offer

• Salary up to £70,000 depending on experience
• The opportunity to own and shape IT at a business-critical level
• A fast-paced, friendly, and supportive environment
• Hybrid working - just 1 day per week required in our Heald Green office
• Autonomy, trust and a clear route to a Head of IT role as the business scales
• A chance to have real impact from day one in a mission-driven company

How to Apply

If you're a hands-on IT professional ready to take the lead and lay the technical foundations for a growing business, we'd love to hear from you.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates