£43,001 - £47,779 per annum, flexible hybrid working pattern (3 days per week in office), 35-hour week, 39 days annual leave (including statutory days), good pension scheme and other generous benefits

This post is subject to DBS clearance.

Hays Technology are working in partnership with a large public sector organisation in Coalville to recruit a Quality Assurance Lead to join their Technology team on a permanent basis.

The purpose of the role is to be responsible for ensuring the highest standards of quality in the Technology team. This role involves developing and implementing quality control measures, conducting audits, and collaborating with various stakeholders to ensure compliance with industry standards and best practices. Conducting all service reviews internal and external, to ensure compliance with industry standards.

Principal duties and responsibilities:

• To guide the Quality Team, ensuring that activities are being managed and delivered in line with the approved Technology framework.
• Working with the Director of ICT and Digital Services to implement and ensure compliance with quality frameworks, leading to a quality first mindset across the directorate.
• Identify potential risks related to IT quality and advise on mitigation steps.
• Own and manage the IT Risk Register.
• Conduct regular audits of IT systems and processes to ensure compliance with internal and external standards.
• Provide training and support to IT staff and all colleagues on quality assurance practices and procedures.
• Managing the Change Advisory Board process and handling Major Incidents as per the ITIL framework.

In order to apply, you must have the following skills and experience:

• Bachelor's degree in Information Technology, Computer Science, or relevant experience.
• Relevant certifications in quality management (eg, ISO 9001, Six Sigma) and/or ITIL qualification.
• Proven experience as a Quality Lead or in a similar role within the Technology space, preferably within the housing or public sector.
• Demonstrated experience in developing and implementing quality assurance policies and procedures.
• Experience of Quality Assurance of data management reports.
• Proficiency in conducting audits and risk assessments.

If you have the relevant experience and would like to apply, please submit your CV.

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