Locations: Harlow/Stevenage, Newport

Mandatory Skills: Desktop Support

Experience: 5-8 Years

Candidates are required to have access to a vehicle and hold a valid driving license.

We are excited to invite applications for the position of Data Centre Engineer to join our esteemed bank's IT team. This pivotal role involves the management, maintenance, and security of our critical data centre infrastructure. As a Data Centre Engineer, you will be responsible for designing, implementing, and overseeing a secure, scalable, and resilient data centre infrastructure throughout the bank's facilities. Your expertise will play a crucial role in ensuring operational excellence and supporting the development of less experienced team members.

As a Data Centre Engineer, your day-to-day responsibilities will include:

Leading the successful operations of client data centre environments, ensuring a seamless integration of services.
Maintaining operational continuity, providing regular reports and managing the work of DC Engineers and third-party suppliers effectively.
Ensuring that our Data Centres are upheld to a high visual and operational standard.

Technical Responsibilities
In this role, you will also take on various technical responsibilities such as:

Managing financial budgeting for all on-premises hosted services and overseeing site-level procurement.
Implementing site risk management strategies and creating standard operating procedures relevant to each location.
Maintaining accurate infrastructure asset management and life cycle reports for both data centre and associated infrastructure assets.
Ensuring documentation is maintained in an audit-ready' state, supporting capacity management that includes power and floor space forecasting.
Acting as a conduit for change management, ensuring all changes meet site-level approval.
Supporting the CTO team with incident and problem management processes, including hardware replacements and RMA tasks.

Vendor and Stakeholder Collaboration
A vital aspect of your role will involve collaborating with vendors and internal stakeholders to seamlessly integrate data centre solutions into banking infrastructure and services. This includes:

Leading incident response efforts for data centre-related issues, ensuring rapid resolution with minimal impact on business operations.
Conducting thorough root cause analyses for major incidents, implementing measures to mitigate recurrence.
Planning and overseeing data centre upgrades and changes, ensuring compliance with change management policies.

Project Management and Preventative Maintenance
You will also be responsible for managing network projects, working in coordination with cross-functional teams to ensure deadlines, scope, and budget compliance. Other responsibilities include:

Validating that all Planned Preventative Maintenance (PPM) tasks are completed on schedule, tracking any reported faults or advisories through to resolution.

Reporting Tasks
You will assist with monthly reporting on data centre power usage, PUE, capacity, and other critical metrics, ensuring accuracy and timeliness of information.

About You - Desired Qualifications and Experience
To thrive in this role, you should bring extensive experience in technology and operations, ideally within the financial services or banking sector.

Key qualifications include:

A deep understanding of security protocols and compliance standards, such as PCI-DSS, CIS, and NIST.
Extensive Real Time incident and fault management experience in a business-critical environment.
Proficiency in managing third-party suppliers to ensure they meet stringent SLAs.
Demonstrated abilities in financial and budget management.