IT Onsite Support Engineer
Posted on Nov 1, 2019 by Gazelle Global Consulting
IT Onsite Support Engineer | Mougins, France | 3 years FTC | €45,000 per annum
I am currently recruiting for an IT Onsite Support Engineerto work 3 years in Mougins, France.
The primary duty of the DSS Engineer is to provide technical expertise & support in facilitating the smooth running of the IT service technology platforms.
Key Responsibilities and Accountabilities of the Onsite Support Engineer
- Take responsibility for the smooth running of all NXP's employees facing desktops, laptops, tablets, smart devices, OS's, Printers, VC rooms & applications.
- Provide support for any IT related issue as direct by management.
- Provide weekly reports to management for all issues at assigned sites.
- Take ownership of incidents & service request and professionally manage them through to resolution.
- Ensure all incidents, issues and changes are recorded by users through the service desk.
- Manage incidents, Service Request and changes through Service Now (service desk tool).
- Provide hands-on support for other IT teams, ie Networks, Security, Server Admin and Telephony as required.
- Proactively manage assigned sites and suggest improvements and innovation.
- Undertake other tasks as assigned by management.
- Provide support for all IT related projects (there will be out of hours working, occasional nights and weekends).
Skills, knowledge, qualifications required for the IT Onsite Support Engineer
- Desktop support 1 and 2nd line support
- Networks, Security, Server Admin and Telephony as required
- Microsoft Office 2016 - Office 365 support
- Microsoft Outlook configuration, troubleshooting, housekeeping and administration
- Network troubleshooting, IP, DHCP, DNS 1st and 2nd line
- Printer troubleshooting and management
- Projector and audiovisual maintenance and support
Shortlisting immediately - phone interview ASAP
Start date ideally ASAP
This role is suitable for an IT Onsite Support Engineer who is looking to work in a professional team within a successful company.
If you are interested in this position, please submit your CV for consideration.