We are seeking a highly motivated and skilled Level 2 Support Engineer to join our customers team on a 6-month contract based in Stafford. The successful candidate will be responsible for providing intermediate technical support, diagnosing and resolving IT issues escalated from Level 1, and ensuring a seamless user experience across our IT infrastructure.

Key Responsibilities:

• Provide 2nd-line technical support for hardware, software, and networking issues.
• Troubleshoot and resolve incidents escalated from the Service Desk in a timely and efficient manner.
• Install, configure, and maintain desktop/laptop systems, printers, and other peripherals.
• Administer Active Directory, Office 365, and other enterprise tools.
• Maintain documentation related to support procedures, known issues, and resolutions.
• Work collaboratively with internal teams and 3rd party vendors to resolve complex issues.
• Assist in system updates, patch management, and routine maintenance tasks.
• Support user onboarding/offboarding processes, including account setup and deactivation.
• Monitor system performance and escalate issues where necessary.

Essential skills:

• Proven experience in a Level 2 IT support role (minimum 2-3 years).
• Strong troubleshooting skills across Windows OS, Office 365, and common business applications.
• Experience with Active Directory and basic network troubleshooting.
• Understanding of ITIL processes and incident/change management.
• Strong interpersonal and communication skills.
• Ability to work independently and manage time effectively.

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.

If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below