Service Designer, Research, Hybrid London, 6months +, Start ASAP

My client, a large financial services company, is searching for a Senior Service Designer with a strong background in research, journey mapping, and process transformation to help reshape the future of an audit function at an enterprise-scale organisation.

This is a high-impact, strategic role where you'll be instrumental in evolving a audit system (currently underutilised) into a fully integrated, end-to-end digital workflow tool that supports advanced reporting, global consistency, and AI-enabled insights.

What You'll Do

• Lead deep-dive user research across global teams
• Create robust service blueprints & journey maps to highlight pain points and opportunities.
• Drive workflow redesign within the platform - focusing on simplification, standardisation, and digitisation.
• Engage with senior stakeholders, including SLT, global audit SMEs, and technical delivery teams.
• Define a target-state vision and design principles for a 2026 transformation roadmap.
• Uncover system optimisation opportunities - learning from other financial institution's platforms.
• Champion adoption - making the system intuitive, effective, and central to the audit function's daily work.

Location: Central London (Hybrid - 2 to 3 days onsite)
Scope: Global stakeholder research across 50 markets
Start Date: ASAP

If you're a strategic designer who thrives in complex environments and enjoys turning insight into actionable service design, this is your chance to own a transformation with global impact.

Service Designer, Research, Hybrid London, 6months +, Start ASAP