Service Designer I SC Cleared I £450/day Inside IR35

Telford 2 days/week I 6 months

Service Designer to join the One Login for Government programme.

Working with the One Login programme on supporting the overall Design changes needed within the many phases of One Login work that we have to deliver over the next few years.

Helping shaping delivery for the team, working closely with UX & Build teams, improving the teams ways of working and providing output to feed into the stakeholder updates/reports.

Creating alignment for each life event on the aim, impact, and measurement approach
Developing an as-is' view of existing programmes across the business.
Creating a clear design approach for each journey based upon business prioritisation and architectural maturity.
Map out existing and to-be' processes and approaches for the prioritised use cases, helping to determine and align on the build approach from POC onwards.
Aide the development of joined-up journey creation considering regime level journeys (starting with Income Tax and Corporation Tax), channel strategy, drive to digital and upstream compliance programmes.
Support the identification of and approach to any changes within the overall operating model.

Key skills:
Customer journey design
Business analysis
Strong interpersonal skills
Self-starter

Service Designer I SC Cleared I £450/day Inside IR35