IT Support Analyst
IT Support Analyst
Whitehall Resources are currently looking for a IT Support Analyst based in Cambridgeshire for an initial 6 month contract.
*INSIDE IR35.*
Job Spec:
As an IT Support Analyst you will provide technical expertise for our client's communication and collaboration tools including Zoom, Slack, Microsoft 365, Google, meeting rooms, events and workplace services such as digital signage, visitor management and booking systems.
Main Responsibilities:
Provide IT support for incidents and requests, lead changes in admin portals and help the adoption of new and existing features through great relationships with our vendors, fellow IT team and key collaborators.
Key Skills:
- Zoom meetings, webinars, rooms, phone and digital signage
- Slack workspaces, channels, invite members and creating apps
- Microsoft 365 applications including Outlook, Teams and SharePoint
- Able to learn new applications from a colleague and IT perspective quickly
- Written and verbal communication with colleagues across the business
- Working with vendors to understand new features and helping with support
- Handling IT support tickets to IT service standards
Desirable Skills:
- Using identity and access management systems
- Triaging meeting room issues and supporting live events
- Using AI tools including Microsoft Copilot, Zoom AI Companion and OpenAI ChatGPT
- Experience with deploying new applications and services
- Navigating ServiceNow to manage IT tickets
- Creating and presenting reports on IT performance
- Identifying improvements to support processes
All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.
Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
Reference: 2970210782
IT Support Analyst

Posted on Jun 24, 2025 by Whitehall Resources Ltd
IT Support Analyst
Whitehall Resources are currently looking for a IT Support Analyst based in Cambridgeshire for an initial 6 month contract.
*INSIDE IR35.*
Job Spec:
As an IT Support Analyst you will provide technical expertise for our client's communication and collaboration tools including Zoom, Slack, Microsoft 365, Google, meeting rooms, events and workplace services such as digital signage, visitor management and booking systems.
Main Responsibilities:
Provide IT support for incidents and requests, lead changes in admin portals and help the adoption of new and existing features through great relationships with our vendors, fellow IT team and key collaborators.
Key Skills:
- Zoom meetings, webinars, rooms, phone and digital signage
- Slack workspaces, channels, invite members and creating apps
- Microsoft 365 applications including Outlook, Teams and SharePoint
- Able to learn new applications from a colleague and IT perspective quickly
- Written and verbal communication with colleagues across the business
- Working with vendors to understand new features and helping with support
- Handling IT support tickets to IT service standards
Desirable Skills:
- Using identity and access management systems
- Triaging meeting room issues and supporting live events
- Using AI tools including Microsoft Copilot, Zoom AI Companion and OpenAI ChatGPT
- Experience with deploying new applications and services
- Navigating ServiceNow to manage IT tickets
- Creating and presenting reports on IT performance
- Identifying improvements to support processes
All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.
Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
Reference: 2970210782

Alert me to jobs like this:
Amplify your job search:
Expert career advice
Increase interview chances with our downloads and specialist services.
Visit Blog