Systems Engineer/Software Engineer
12 month Contract
Galway (1 week a month on site)

350-380 per day

• Minimum seven years voice/digital routing experience (Genesys experience preferred, Amazon Connect as well)
• Experience using Genesys composer to create and maintain complex routing strategies
• Strong leadership and organizational skills
• Excellent communication and presentation skills with strong problem solving and analytical skills
• Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation
• Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity.
• Define, champion, manage pace, tools, best practices, and related development methodologies You effectively address functional and quality goals of systems during design activities.
• Familiarity with Docker and container-based development and deployment practices as well as with CI/CD pipelines
• Proficiency managing, configuring and tuning Linux operating systems
• Consult and help mediate and resolve routing issues, coordinate trouble reports and follow through to resolution with applicable logging and monitoring tools. (Kibana preferred)
• Demonstrate ability to effectively interact with all levels of management/personnel
• Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes
• System monitoring and performance evaluation
• Documentation of process and procedures as assigned
• Experience with navigating carrier customer portals (Verizon VEC, AT&T Business Direct)
• Experience supporting 24/7, continuous availability production environments

The Skills that are Key to this role

• You own the outcome by taking personal accountability for delivering strong results
• You can collaborate with others in a team-oriented, fast-paced environment
• You create clean and testable code that can be used as an example to less experienced engineers
• You question the way things are done, always seeking to improve the productivity of the team
• You can make the complex understandable. Solve complex problems, not just detect them
• You believe automation is key to produce high quality software at an increasingly faster pace
• Passion and intellectually curiosity to learn new technologies and business areas
• Translate architectural standards into application level design
• Creating intuitive solutions to real world business problems
• Strong facilitation, influencing and negotiation skills
• Excellent communication skills, both through written and verbal channels
• Excellent collaboration skills to work with multiple teams in the organization and understand when and how to escalate