1st/2nd Line IT Engineer

We are recruiting for a 1st and 2nd line on-site user Support Engineer on contract to work for a Pharmacutical organisation based in Slough.

Some of the daily activities are:

• End users support
• Windows 10 and Microsoft O365 troubleshooting.
• Resolution of software and hardware issues (laptop, desktop, printers)
• Installation and configuration of laptops
• Software issues for inhouse applications
• Handling of tickets in the IT ticketing tool
• Quick analysis and incident management, close collaboration with expert team
• Preparing new hardware
• Building laptops and PC's with SCCM
• Basic meeting support knowledge (Teams and AV Support)
• Physical installation of cabling, monitors, dockings, PC's, printers
• Basic Network knowledge (Patching.)

The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills.

• ITIL minded
• Previous experience of supporting Mobile devices and hand-held devices (Intune - DEP )
• Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information (ticketing tool, SLA,.)
• Previous experience working in a corporate IT environment is an asset