Infrastructure Engineer

Permanent

Castle Bromwich with Travel to Doncaster & Loughborough

Operational Services

Specific Operational Focus

• Operational Technology & Manufacturing
• Working with 3rd parties to support and maintain OT hardware & systems
• Maintain Infrastructure environment to ensure manufacturing can operate without disruption
• Enforce cybersecurity practices & patching processes across IT/OT systems to maintain compliance with industry standards and corporate policy.
• Collaborate with group IT, factory managers, and equipment vendors to ensure systems meet operational requirements.

Operational performance

• Ensure effective operation of the infrastructure estate, including but not limited to:
  • Server OS
  • Patch Management.
  • Virtualisation (VMWare)
  • Group Policy.
  • M365 (including exchange online).
  • Active Directory/Entra ID
  • Server Vulnerability Management.

• Providing on site "eyes" & "hands" for the Network team to support the swift resolution of network related incidents at manufacturing sites.
• Make sure operational services, hardware and software are delivered to agreed SLAs, where service does not meet these standards, put in place remedial action to correct.
• Ensure the server estate is being monitored for service performance and where problems are identified these are resolved within agreed SLAs.
• Ensure all appropriate system logs are available for ingestion into Security Operations Centre (SOC).
• Across all areas, ensure relevant hardware, software/firmware is within supported life. Work with vendors to obtain, schedule and implement updates.
• Working with the Senior Infrastructure Service Analyst enforce IT policy and procedure.
• Working with the Senior Infrastructure Service Analyst, support the infrastructure major incident resolution process for the server area and post incident review.
• Deliver third line support across factories for both Back Office and floor teams.
• Support the Senior Infrastructure Service Analyst & factory managers to contribute to business recovery plans and procedures ensuring that the server elements are periodically tested, documented and updated as required.